Tax Refunds Where’s My Tax Refund? How to Check Your Refund Status Read the Article Open Share Drawer Share this:Click to share on Facebook (Opens in new window)Click to share on Twitter (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Pinterest (Opens in new window)Click to print (Opens in new window) Written by TurboTaxLisa Published Feb 12, 2024 - [Updated Mar 30, 2024] 4 min read The average direct deposit tax refund was close to $3,100 last tax season, and with tax season well underway, it’s no surprise that the most common tax season-related question we’re now hearing is: “Where’s my refund?” The time it takes the IRS to process your tax refund is based on how you chose to file your tax return – either e-file or by mail. E-filed tax returns with direct deposit: E-file with direct deposit is the fastest way to get your federal tax refund. Typically, the IRS expects to issue most tax refunds within 21 days after acceptance if there are no issues. Mailed paper returns: Avoiding a paper return is more important than ever to avoid refund delays, if possible. The IRS cautions if you need your refund quickly do not file on paper. Usually, the IRS says to allow 4 weeks before checking the status of your refund, and that refund processing can take 6 to 8 weeks from the date the IRS receives your return. Tax Refund Processing Start checking status 24 – 48 hours after e-file: Once you have e-filed your tax return, you can check your status using the IRS Where’s My Refund? tool. You will need your Social security number or ITIN, your filing status, and your exact refund amount. Return Received Notice within 24 – 48 hours after e-file: The IRS Where’s My Refund? tool will show “Return Received” status once they begin processing your tax return. You will need the following information when checking refund status: Social security number or ITIN, your filing status, and your exact federal tax refund amount shown on the tax return. You will not see a tax refund date until the IRS finishes processing your tax return and approves your tax refund. Status change from “Return Received” to “Refund Approved”: Once the IRS finishes processing your tax return and confirms your tax refund is approved, your status will change from “Return Received” to “Refund Approved.” The change in status can take a few days, and a tax refund date will not be provided in Where’s My Refund? until your tax return is processed and your tax refund is approved. Where’s My Refund? tool shows refund date: The IRS will provide a personalized refund date once your status moves to “Refund Approved.” Where’s My Refund? shows “Refund Sent”: If the status in Where’s My Refund? shows “Refund Sent,” the IRS has sent your tax refund to your financial institution for direct deposit. It can take 1 to 5 days for your financial institution to deposit funds into your account. If you opted to receive your tax refund via mail, it could take several weeks for your check to arrive. Track your refund in TurboTax You could experience delays in receiving your tax refund if your return: Includes errors – The IRS has indicated that your refund could be delayed if the information you provided on your tax return does not match the IRS records. Is incomplete – If you didn’t have all of your documents and filed an inaccurate return Needs further review in general Is affected by identity theft or fraud Includes Earned Income Tax Credit or an Additional Child Tax Credit – Under the Path Act, the IRS cannot issue a refund that includes the Earned Income Tax Credit or Additional Child Tax Credit before mid-February. Includes a Form 8379, Injured Spouse Allocation PDF, which could take up to 14 weeks to process Tax Refund Status FAQ Will I see a date right away when I check the status in “Where’s My Refund”? The IRS Where’s My Refund? tool will not give you a date until your tax return is received, and processed, and your tax refund is approved by the IRS. It’s been longer than 21 days since the IRS has received my tax return, and I have not received my tax refund. What’s happening? Some tax returns take longer than others to process depending on your tax situation. Some of the reasons it may take longer include incomplete information, an error, or the IRS may need to review it further. I requested my money be automatically deposited into my bank account, but I was mailed a check. What happened? The IRS is limiting the number of direct deposits that go into a single bank account or prepaid debit card to three tax refunds per year. Your limit may have been exceeded. In addition, for a small number of returns, the IRS decides there may be indications that the bank account on the return is suspicious and they may decide to issue a check instead. Track your refund in TurboTax Previous Post Can You Deduct 401K Savings From Your Taxes? Next Post What is a Tax Bracket? Written by Lisa Greene-Lewis Lisa has over 20 years of experience in tax preparation. Her success is attributed to being able to interpret tax laws and help clients better understand them. She has held positions as a public auditor, controller, and operations manager. Lisa has appeared on the Steve Harvey Show, the Ellen Show, and major news broadcast to break down tax laws and help taxpayers understand what tax laws mean to them. For Lisa, getting timely and accurate information out to taxpayers to help them keep more of their money is paramount. More from Lisa Greene-Lewis Follow Lisa Greene-Lewis on Twitter. 2,010 responses to “Where’s My Tax Refund? How to Check Your Refund Status” « Older Comments Newer Comments » I go to check my transcript on the irs website and get the system cannot verify your identity to access your requested application at this time why is that is this bad Reply Update: i was able to get my 2014 transcript yesterday (WMR was not updated yet, still said processing ). I checked this morning and now i FINALLY have the bars back and a DDD of 2/25! I filed originally 1/22 but was rejected and refiled 2/5 accepted 2/6. So if you want to know before WMR updates check and see if your transcripts are ready, if they are then your return has been processed. Hope this helps 🙂 Reply Oh and i filed with turbo tax Reply FILED MINE ON 2/5 GOT ACCEPTED 2/6 NOW MY STATUS ON WMR BARS HAS WENT AWAY AND SAYS STILL PROCESSING AND DATE WILL BE AVAILABLE WHAT DOES THIS MEANS Reply I got accepted on 2/13 but haven’t gotten approved but everyone else received theirs that filed on the same day I called to see what’s going on and the irs said they couldn’t find my refund why is that if anything was wrong with my refund would they have told me then should I be worried? Do the irs send direct deposits over the weekend so many questions this is my first time filing nice job turbotax never again Reply I got my federal and not my state Reply My taxes were accepted on Feb 2nd…its now the 21st and no sign of when my refund will be approved…also cant seem to get through to IRS to find out if something is wrong…i have friends who used turbo tax, filed around the same time as me and recvd there refunds weeks ago…can someone please assist me in finding out if im waiting in vain??? Reply My husband and I efiled with direct deposit on 1/27. He also filed injured spouse. (I have an old student loan debt, but have been stay mom for 11 years and all income is my husband’s.) It has only been 26 days, but Where’s My Refund is now giving us a DD date. (woot woot for not taking 11 weeks!) My question is if the IRS made changes to the refund amount, will it change on the WMF tool? Because our amount didn’t change at all and I am wondering if we are still getting the full refund or I some was offset? I have not received any letter yet about an offset. Reply Having same issue. Accepted on feb 6 and still says processing… Never had this issue before… Reply I finally got bars back again and refund approved and I sh have by February 25th!!! I guess me calling and answering all those identity questions helped Reply When did you file? Reply What number did u call ? All I got is like answering service frustrating! Reply Did you call on your own or did you receive a letter….. Reply What number did you call, and how long did it take for you to get your bars back? Reply So you called in to answer identity questions? That is odd. Were you in receipt of a letter indicating you needed to do so? Reply I didn’t receive a letter to call in either. I called in to find out my my wmr bar went away and they said I had fraud alert. I FILLED WITH TURBO TAX AND RETURN WAS ACCEPTED ON 2/3/2015 BUT STILL NOT APPROVED. NOTHING HAS CHANGED SINCE IT WAS ACCEPTED? IT HAS NEVER TAKEN THIS LONG TO RECEIVE MY REFUND BEFORE. WHAT MIGHT BE THEPROBLEM Reply I’m thinking we will find out in the news here some day soon. Too many people are having this issue. I was accepted on 2/2 so I am in the same boat. Also here is my comment from another entry: Try 800-829-1040 press the following prompts: 1,2,2,4 then 1. However I did this today and when I was finally routed to the right section the computerized prompt informed me, “Due to an extremely high call volume about your specific type of tax situation (Filed, status bars, and then “will notify you when available”) we cannot take your call at this time. So I’m assuming the problem is bigger than anyone wants to address yet or put out in the news. We shall see. The prompter encouraged me to try calling back on Wednesday. Today is Monday. Reply got the same thing today as you Archie. 20 minutes of transferring just to get high call volume we cant take your call at this time? something is up? been over 30 days for me. I will be homeless by may if this keeps up. Did u file turbo tax? Reply Hello anybody if u filed your taxes on the 7th of feb and all it says is it was received doesnt mean it was really received i filed the 7th but it really wasnt received till the 10th it was approved on the 20th my ddd is the 25th . Hopes this helps anyone. Reply Mine was accepted but not approved I filed on the 7th Reply Thanks alot Latoya! Reply Hello, I received got my state refund deposited to my account already a week ago but my federal. Do you know by any chance why it’s taking so long? I thought my federal would come right after. Reply I Checked my status on the 14th of feb and was approved and that my refund should be sent to my account on the 19th of Feb here it is 21 of Feb nothing has been deposit. I talked to my bank they have no information of a deposit. Im not sure what’s going on totally confused never happened before. Reply I am in the sam boat any luck yet? Reply No it says processing but I was sent s letter I was accepted on 1/12/2015 with a date of 2/10/2015 for refund . well here it is 2/21/2015 and the bars went away and all I get is refund is being prossed we will inform you when a refund will be available no more turbo tax for me. this is why there was a class action suit. turbo tax sucks Reply Hi James, The IRS approves and issues your tax refund. Many TurboTax customers have received their tax refunds and there are also people who have posted here that prepared their taxes using other methods and have not received their tax refunds yet. Every tax situation is different. Thank you, Lisa Greene-Lewis Reply I fill with turbo tax 1/30/2015 and nothing happen today is the 22 day and nothing still in proces This will lose a lot of customers I’m done with turbo tax well I cant get an answer any where I called the IRS nothing? will be over 30 days I tried for my transcript and it is not available? have no clue what that means? this is bad I never had a letter or nothing sent to me. Lisa, I filed using turbo tax this year. I have a extremely straight forward tax return using 1040ez with one source of income from the state I live in. I have already received my state return and they acknowledged the incorrect turbo tax return and adjusted it to where IS correct. I cannot think of any other reason, other than all of the news about turbo tax being investigated, why my return would be delayed (filed Jan 30th / today is the 23rd of Feb) as it has been. It’s not even a very large return and the federal was accepted Feb 2nd. Now it shows the same quote that everyone is talking about, “Refund date will be provided when available.” This after the bars disappeared. There has to be something more to this. Hi Archie, TurboTax is not being investigated. As you can see from other comments there are people who filed using other methods that are still waiting for their tax refunds. Thank you, Lisa Greene-Lewis Lisa I can understand everyone is different but getting the same results I file on the 24 of Jan accept same day expected date was 25jan-14feb as soon an the 20th day of the 21 mark bars disappear so on Feb 13 no bars and its the 23 still no bars I have no indication to what’s going on no message no letter no nothing call IRS can’t talk to anyone can u be kind and give me so input please How many have NOT received their refunds? I use turbo tax on my own every year for the last 5-6 years and I never had a problem until this year. I will not receive my refund until the 20something of March. Hopefully right before my birthday which sux. Apparently the IRS has to send my whole refund to my bankruptcy Trustee then the rest of it goes to me. Me. Accepted Jan 26th. Still nothing. I filed on 1/30 mid afternoon was accepted an hour later. It is now 2/21 and WMR says it’s still being processed.I’ve never waited this long and funny thing about it is I already have my state refund back never had state come before federal ever!!!!!!! I am trying to call the IRS and have got nothing but at recording does anybody know a number that can be called where you can talk to a live person? Reply My bars were stuck on processing… Then on the 19th…. Bars went away and I see the same thing you do! Is there anyone else with this issue besides us. Yes turbo tax Lisa… We are aware it’s not u or turbo. I didn’t even file with turbo tax…. Some people just need help looking for answers!!!!! Reply Heather I am definately having the same issue.I filed on the 19th and it still says received and is processing and should receive within 21 days, I didnt file with turbo tax and i guess im getting a little releif that im ot the only one having this problem, my girlfriend filed the day after me and she lready got her state and su[pposed to get her fed by satI dont know what the hell is going on but they need to fix it QUICK!!!! I dont think.its turbo tax i went to hr block and im.having trouble.my.brother went to.jackson hewit and he havin trouble alot of ppl dont know that the healthcare bill.is slowing taxes down we had to get a paper from the healthcare marketplace and then get a paper from the irs and send them in 2getha and then that takes anotha 6-8weeks. Reply Im going threw the same thing the exact same thing bars went away and trying tocontact the Irs is impossible Reply I got accept on the 12 but didn’t hear nothing else what Goin on Reply What does it mean when it says your tax refund has been delayed and the date may has changed? What should I do? When will I know my money is coming? Reply I’m a little bothered and maybe i’m misunderstanding but I signed up for the 39.95 to plan for my taxes and it deducted it twice on my taxes, then come to find out I have to pay an addiotional 39.95 for each state I filed in. All was well at the end since it may have saved me a couple dollars elsewhere, but now my card has not arrived and it was supposed to be here today at the latest. This was my first year using turbo tax in 5 yrs or so, I figured i’d give it another try, but i’m becoming a bit bothered as I am not seeing any advantage. For the little bit extra at H R block I would’ve had mycard on the spot and all would’ve been well as it is every year. I wanted to say something about this 2 weeks ago when I filed but there is not customer service info either i just stumbled onto this email in my promotion box. and this email isn’t even to turbo tax so i dunno if this will even work. This was my msg to the people who take my money for turbotax, still not customer service info for turbotax though, doesn’t look like I’d use them again. Reply Hi Brandon, Sorry about the misunderstanding about the states. Yes, you would have to pay for different states, because each state has their own laws and requires different programing and transmittal to the different state. If you need customer service the number is 1-800-4-intuit. Thank you, Lisa Greene-Lewis Reply checked my bank account and found my state and federal had arrived in 9 days after filing. thanx turbo tax. Reply U lyin Reply I filed my taxes with hand r block on feb 3 2015 and every thing was fine the irs accepted it all the information I gave to irs.gov on the internet was true and all I ever get is no information Reply I need to Amend my Federal.(2014) Reply Can you tell me why bcuz i think.i have to do that Reply I filed on Jan 20th and excepted that day. My return is still in processing 30 days later. I have had zero contact regarding any delays or whether something is wrong and can seem to figure out what to do about finding anything out. Reply Go to your local IRS they will tell u what is going on I did. They found an error on mine. A letter from the IRS is on the way. Hope thus helps. Reply Wow. I am in the exact same boat. No info and my status bar has disappeared from the IRS website as well. Very frustrating…. Never taken this long. Reply I filed my.return 1/20 and the IRS site says still processing. What’s going on? Reply Same issue filed and accepted on Jan 31st gave me a payment date and then change to still processing as of today. Try calling IRS voice prompts……FRUSTRATED.. Reply Try 800-829-1040 press the following prompts: 1,2,2,4 then 1. However I did this today and when I was finally routed to the right section the computerized prompt informed me, “Due to an extremely high call volume about your specific type of tax situation (Filed, status bars, and then “will notify you when available”). So I’m assuming the problem is bigger than anyone wants to address yet or put out in the news. We shall see. The prompter encouraged me to try calling again on Wednesday. Today is Monday. Just so everyone know if not Turbo Tax fault the refund are delay if you check out the youtub sit for irs you will see several news report about last year that the IRS pay out 6.5 billion in fake tax refund and they took a lot of flack for it so this year they are checking everyone that got hit last year and I would say everyone that is sending to bank card like mine liquid or prepaid cards because that is how the thefts get the money. So stop being angry that maybe it takes a few more wks because if someone else get your money it could take up to a year to get it back. I think I will take the few wks long to have them protect my tax refund. Reply I will be angry at who I want to! Reply Hahaha my thought exactly! My money my feelings lmao are you still waiting? Reply Hi Lisa..my check was supposed to be deposited on2-19..so it still may take a few days…please let me know asap Reply I tried getting my transcript for 2014 yesterday and it said it wasn’t available i tried again today and it was available. So hopefully that means something and my return has been processed! I checked WMR & still no change in status, no bar still processing. Filed 2/5 accepted 2/6. Here’s the link below to get your transcripts. http://www.irs.gov/Individuals/Get-Transcript Reply Hey I filled on 2/16/2015 and the refund was approved, but now is saying Your tax return is still being processed. Can you explain to me what is going on? Thank you Reply ******UPDATE******* Called IRS this morning had to make only4 calls and using options 1,2,2,4,1 to get live agent. Was very surprised I actually got a nice one and very polite, anyways find out that I got pulled for mathematical error on Turbo Tax side so thank you very much TT I now have a 30 to 45 day wait for the error team to fix it and the put it back into processing as of now it’s been in for 14 days so I’m looking at 8 March to 23 March. Looks like I may use a different service next year. Reply I have not got not state refund. I need a number to call them. Reply I was told I would get a certain amount and today I saw my bank account and shows $35.00 instead of 5,000. Why? Reply Still have not received federal or state..it’s getting irritating..I’m supposed to be going on vacation next week and want that money Reply Where my federal. Taxes received my state Reply I received. My state not my federal. Need no wats going on Reply I filed mines on February 3 my friend filed a day before me and got hers and I had a friend file a week later and she got hers on Wednesday. …i am running behind on my bills because of me needing this money to catch up…these professionals at turbo tax need to address these issues also and not just the general reponses Reply I did my taxes 1/24/2015 they received it the next day and they have told me it has been approved but on your turbo tax site it says I should get it 2/25/2015 but on IRS site it says still processing what it that about Reply TurboTax is out! Reply What happened to TurboTax? Reply UPDATE After 2 hours on phone with IRS somehow they missed my return!Should have it in 14 days. TurboTax…NEVER AGAIN! Reply What day did you file, that they missed it? I filled Feb 6 still processing. Reply how did you get a person on the phone with the irs. Reply My taxes are saying the exact same thing. Reply Wht numb.did you call I can’t reach no one at all. Reply what number did you call Reply what is the number for the IRS? Reply Did it say still being processed So frustrated!! I filed on 1/28 and it was accepted on 1/29, I got my state return on 2/5 and still haven’t gotten anything from federal. I set it up on direct deposit. The website, phone and app all say still processing, a refund date will be given when available. It said I should have it by 2/18 The 21 day mark but no money and no info. I haven’t gotten anything in the mail with info why. Its says if it’s past the 21 day mark I can call but I’ve called 4 different numbers for the IRS and they are all the same automated system and can’t ever get to a human!! I’ve never had a issue before and I’m getting really mad! Does anyone have a number to talk to a person or know what’s going on?? I filed head of household with earned income credit and a child. Reply I feel your pain I am going through the same issue I filed on the 21st of January they accepted it then they took the message away it said set a date will be provided when available I called them and all they can give me is excuses excuses system era my refund is lost in cyberspace I have to wait 30 days from the day of my 21st day which I should have had my money as IRS states in all of their messages to the customers they tell everyone that you should get your money within 21 days but now its past 21 days they corrected the error in my taxes which was the Affordable Care Act and I still have to wait 30 days to get an answer about why is it taking so long all they could tell me is it is a system error but I do have a phone number for you and make sure that you press the option number one when it says if you received any mail and don’t press anything from there on that’s the only way you’ll get through to a human 18008290922 Reply I’m not sure what is going on either. I am in the same position. We have gone past the 21 day mark and we can’t get a human either! I have called numerous times and I’m just told the wait is longer and they hang up!!! Everyday same thing……still processing. It’s amazing how they say 9 of 10 will get it back before 21 days but yet there seems to be a lot of us 1’s around!!!!!! They can take it but not give it back!!!!!!!! Reply I have the same thing! I was accepted on January 29 and still say processing! So mad here too! It NEVER taking this long! I also filed Head of household with earned income credit too Reply I’m in the same boat I filed the 24 got accepted same date just got my state Wednesday but nothing on federal Reply same here. was accepted 1/29 and ws supposed to have had it 2/19/15. today is the 20th “friday” and nothing. I do know they make deposits on fri. i dont knw whts going on. Reply I’m having the same problem. Did you find anything out? I’ve heard alot of people having this problem this year with turbo tax. Reply Exactly same situation as you. Trying to find an answer ovee the internet. But no luck Reply Try this, it will at least let you get a hold of a human being. (800) 829-10401,2,2,4, and 1 Be sure to mention that it’s been over 21 days and that you have been checking the Where’s My Refund tool. Reply There should be a gap between the 1040 and the 1. Sorry, it should look like this: 800-829-1040. Then 1,2,2,4, and 1. I am having the same issue but I have talked to 3 different individuals over the phone at the IRS. If you click on the prompt that states “Identity Theft” It will get you through to someone, or click on the link below it helped me the first 2 times. I am not saying that you have I.D. theft, but it is the fastest way to get a person on the phone. I hope this helps the only other thing would be to go to your local IRS office and speak to someone in person, call the IRS between Wednesday and Thursday (try to call first thing at 7AM or the evening is a lot better) A lot of people are going through the same issues including myself, no one is to blame other then the IRS/Government they knew that Obama care tax forms would have to be filed with the 2014 taxes and that this would be the first year having this form filed with a person’s taxes and they decided to do a budget cut lay of IRS workers, and play these mind games with people not to mention treating us terribly because we re-elected Obama. In all honesty I will be voting for the next Democrat this does not change or break me playing these games will not work out for them in the end. It’s not Turbo Tax or any other tax company it is our government. Also the tip of getting your transcript online may be a great option also for you. http://www.pronto4tax.com/~pronto4t/tax-news/pronto-tax-blog/152-how-to-get-through-the-irs-phone-chain-to-talk-to-a-real-person http://www.irs.gov/Individuals/Get-Transcript Reply i filed on feb 4 got my federal within a week but still no sign of state. I was able to get on the phone with someone but she told me it needed further review because it was inputted incorrectly. that is turbotax fault not mine. now because of turbotax mistake i have to wait 8-12 to get my money. Reply At least u hav money we all broke and didnt get one b grateful Reply this is side the first year I claim my taxes I was accepted on the 21st of January and now I am under review I’m under stress this is so stressful I can’t believe they could jusShore come out without no when the check is cut to you from your employer those IRS taxes Shore come out without no issues but us to taxpayers are having all these unnecessary issues. I’m just disappointed and sad and by all the stories I am reading I can’t even get a clear answer what are the crazies answers I have gotten from IRS is that my taxes are lost in cyberspace I’m still lost for words still broke it all went to bills. not saying im ungrateful its just unclear when the rest will come My boyfriend filed and was accepted on 2/07/15 and when we checked the where’s my refund on IRS website it showed processing on the scale that says (Processing/Refund Approved/Refund Sent) Well now when we check it, it do not show that scale anymore. It just says Processing and refund date will show when available. CAN SOMEONE HELP ME AND TELL ME WHY IT CHANGED FROM THE NORMAL LOOK? Reply I filed on the 7th mine still says received Reply My refund was sent back to IRS, because my bank account was closed. I just had a new account opened up with the same bank. Can I give the IRS my new account info to see if they will direct deposit again or will they just mail a paper check and how long will that take? Reply Hi Ashley, They will mail the check. Thank you, Lisa Greene-Lewis Reply Dont lie to.us WE WANT OUR MONEY WE WANT OUR MONEY ITS OUR MONEY AND WE WANT IT NOW Lol. Are you trying to start a protest? Relax, dude. You will get your money. Have none of you been paying attention to the news? IT IS NOT TURBO TAX FAULT! it had something to do with the new insurance. Some slips were printed out wrong, and those that were, the IRS has to personally do your taxes, instead of their automatic system. Wouldn’t you rather wait a little longer than not receive your money at all? The IRS has also been so backed up . they fired a lot of their employees. Instead of people blaming turbo tax, try blaming the government, or perhaps our super awesome president.. Yes that was sarcasm all we can really do is to wait! Its our money and we want it now pay us now pay us now pay us now pay us now pay us now i.used hr block.by the way same problem Where my money at lisa I filed 02/02/15 My 21 days will be on Moday. It still says processing. Will I get my money ever!! I just need for someone to tell me what I can do or who can i call? Reply hello the irs mailed me a check on February 13 but i still haven’t received it my cousin’s was mailed the same day and she received hers today Reply ****UPDATE***** I called Irs wanting to know why it was still processing. accepted 1/21. After finally speaking to a human being they gave me a phone number to call for Taxpayer Protection??? Okay… Called that number waited another half hour. After confirming it is in fact ME they said everything was okay now and that they were going to process refund……………….SHOULD GET IT IN 6 WEEKS!!!! Good job. Reply How did you get to talk to a live person??? Reply What does ME stand for? Reply What numbers did you call Reply did they happen to tell you if where my refund will start working for us I had the same problem and talk to someone gave all the information was told I would have my refund no later than April 6th but he didnt say if they will change the status on WHERES MY REFUND Reply What phone number did you use to talk to a person? Reply https://myrefund.illinoiscomptroller.com/index.cfm#.VOTG1cnnbqA This is a website i found for those who are in Illinois and want to check that status of their state refund. This system will also email or text you once your refund has been processed, if it has not already. Who knows maybe those in other states have the same setup! Research it Reply It is frustrating to see on TurboTax that it’s been approved, but to have it say they are still processing the returns on the state and irs sites. I was excited thinking that they would be here by now. Now I find myself checking frequently. I think it would relieve so much frustration for your customers if you didn’t say it’s been approved until it’s actually been approved Reply So I filled on th 24thof January it’s the 18th of February and still NOTHING!No updates on the IRS tax tool either. TurboTax was recently compromised with a series of tax fraud & Im guessing that’s what the hold up is this year, only I don’t have time for this foolishness I need my return back days ago. I will not be filing with turbotax next year this is ridiculous. Reply Hi, This is not related to TurboTax. Many TurboTax customers have received their tax refunds and there are also people who have used other filing methods commenting on our site saying that they are still waiting for their tax refund. Thank you, Lisa Greene-Lewis Reply i received notification that my state and federal tax returns were excepted and approved, i filed on or about Jan 25th. i received my state return in about ten days but acording to the where’s my refund status, it says it is still being processed Hi lisa my question is my tax refund already been sent. But my bank account closed before the irs able to do direct deposit what us going to happen now. Please help Hi Melinda, The IRS will mail your check. Thank you, Lisa Greene-Lewis I filed on February 1 and still haven’t received my refund Hi so Idk if my comment posted but if it says it will be sent to my bank by the 24th and irs.gov tracker says it’s not sent could it still shoe up today? I filed on January 20th. Accepted on January 21st. Was told the normal 21 days to deposit. 21 days was February 11th. I’ve tried to call IRS but I can’t talk to a live person. My WMR tool says still processing. I’m really frustrated. EVERYONE who filed after me has already gotten theirs. Help! Reply I found that when you call the 8008291040 you can hit 1 then wait until it starts talking hit 5 and then wait again and hit 3 it will get you to a live person Reply Just wanted to say Ty for the information on actually getting to talk to a real person. I found out why my return is being delayed. Ty once again. Rhonda, what did they say was the reason for the delay? You need to call, it’s the only way you’ll honestly find out.. I have the exact same status with no tax note and just found out there sending me a letter and was told it could be do to the Obama care and the systems not having the updated software for the tax forms and that it may ask me to mail them in. Also wasn’t stated that I was under a review. Hope this helps Reply According to the IRS our federal refund was approved last Friday 2/13/15. So how long does it take turbotax to direct deposit it after it is approved ? This is our first time using turbotax. We switched from taxact and as soon as it was approved taxact deposited the money in the account. Do they wait for it to be sent by the IRS ? Reply Hi Sharon, TurboTax does not deposit the money. Your money is sent from the IRS to your account. Once your refund is sent to your account from the IRS it may take your bank a few days to process the payment. Thank you, Lisa Greene-Lewis Reply Hi Lisa it says my check was deposited to my bank on 2/19…so it may take a few days to show up on my statement? Getting frustrated and worried please let me know. Thanks The website says my refund check was mailed Feb. 13. Realistically, how long should it take to receive my check by mail? I know the site says it could take up to 30 days to receive, but surely it doesn’t take a month for a check to get to kentucky. Is a week realistic? 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I go to check my transcript on the irs website and get the system cannot verify your identity to access your requested application at this time why is that is this bad Reply
Update: i was able to get my 2014 transcript yesterday (WMR was not updated yet, still said processing ). I checked this morning and now i FINALLY have the bars back and a DDD of 2/25! I filed originally 1/22 but was rejected and refiled 2/5 accepted 2/6. So if you want to know before WMR updates check and see if your transcripts are ready, if they are then your return has been processed. Hope this helps 🙂 Reply
FILED MINE ON 2/5 GOT ACCEPTED 2/6 NOW MY STATUS ON WMR BARS HAS WENT AWAY AND SAYS STILL PROCESSING AND DATE WILL BE AVAILABLE WHAT DOES THIS MEANS Reply
I got accepted on 2/13 but haven’t gotten approved but everyone else received theirs that filed on the same day I called to see what’s going on and the irs said they couldn’t find my refund why is that if anything was wrong with my refund would they have told me then should I be worried? Do the irs send direct deposits over the weekend so many questions this is my first time filing nice job turbotax never again Reply
My taxes were accepted on Feb 2nd…its now the 21st and no sign of when my refund will be approved…also cant seem to get through to IRS to find out if something is wrong…i have friends who used turbo tax, filed around the same time as me and recvd there refunds weeks ago…can someone please assist me in finding out if im waiting in vain??? Reply
My husband and I efiled with direct deposit on 1/27. He also filed injured spouse. (I have an old student loan debt, but have been stay mom for 11 years and all income is my husband’s.) It has only been 26 days, but Where’s My Refund is now giving us a DD date. (woot woot for not taking 11 weeks!) My question is if the IRS made changes to the refund amount, will it change on the WMF tool? Because our amount didn’t change at all and I am wondering if we are still getting the full refund or I some was offset? I have not received any letter yet about an offset. Reply
I finally got bars back again and refund approved and I sh have by February 25th!!! I guess me calling and answering all those identity questions helped Reply
So you called in to answer identity questions? That is odd. Were you in receipt of a letter indicating you needed to do so? Reply
I didn’t receive a letter to call in either. I called in to find out my my wmr bar went away and they said I had fraud alert.
I FILLED WITH TURBO TAX AND RETURN WAS ACCEPTED ON 2/3/2015 BUT STILL NOT APPROVED. NOTHING HAS CHANGED SINCE IT WAS ACCEPTED? IT HAS NEVER TAKEN THIS LONG TO RECEIVE MY REFUND BEFORE. WHAT MIGHT BE THEPROBLEM Reply
I’m thinking we will find out in the news here some day soon. Too many people are having this issue. I was accepted on 2/2 so I am in the same boat. Also here is my comment from another entry: Try 800-829-1040 press the following prompts: 1,2,2,4 then 1. However I did this today and when I was finally routed to the right section the computerized prompt informed me, “Due to an extremely high call volume about your specific type of tax situation (Filed, status bars, and then “will notify you when available”) we cannot take your call at this time. So I’m assuming the problem is bigger than anyone wants to address yet or put out in the news. We shall see. The prompter encouraged me to try calling back on Wednesday. Today is Monday. Reply
got the same thing today as you Archie. 20 minutes of transferring just to get high call volume we cant take your call at this time? something is up? been over 30 days for me. I will be homeless by may if this keeps up.
Hello anybody if u filed your taxes on the 7th of feb and all it says is it was received doesnt mean it was really received i filed the 7th but it really wasnt received till the 10th it was approved on the 20th my ddd is the 25th . Hopes this helps anyone. Reply
Hello, I received got my state refund deposited to my account already a week ago but my federal. Do you know by any chance why it’s taking so long? I thought my federal would come right after. Reply
I Checked my status on the 14th of feb and was approved and that my refund should be sent to my account on the 19th of Feb here it is 21 of Feb nothing has been deposit. I talked to my bank they have no information of a deposit. Im not sure what’s going on totally confused never happened before. Reply
I was accepted on 1/12/2015 with a date of 2/10/2015 for refund . well here it is 2/21/2015 and the bars went away and all I get is refund is being prossed we will inform you when a refund will be available no more turbo tax for me. this is why there was a class action suit. turbo tax sucks Reply
Hi James, The IRS approves and issues your tax refund. Many TurboTax customers have received their tax refunds and there are also people who have posted here that prepared their taxes using other methods and have not received their tax refunds yet. Every tax situation is different. Thank you, Lisa Greene-Lewis Reply
well I cant get an answer any where I called the IRS nothing? will be over 30 days I tried for my transcript and it is not available? have no clue what that means? this is bad I never had a letter or nothing sent to me.
Lisa, I filed using turbo tax this year. I have a extremely straight forward tax return using 1040ez with one source of income from the state I live in. I have already received my state return and they acknowledged the incorrect turbo tax return and adjusted it to where IS correct. I cannot think of any other reason, other than all of the news about turbo tax being investigated, why my return would be delayed (filed Jan 30th / today is the 23rd of Feb) as it has been. It’s not even a very large return and the federal was accepted Feb 2nd. Now it shows the same quote that everyone is talking about, “Refund date will be provided when available.” This after the bars disappeared. There has to be something more to this.
Hi Archie, TurboTax is not being investigated. As you can see from other comments there are people who filed using other methods that are still waiting for their tax refunds. Thank you, Lisa Greene-Lewis
Lisa I can understand everyone is different but getting the same results I file on the 24 of Jan accept same day expected date was 25jan-14feb as soon an the 20th day of the 21 mark bars disappear so on Feb 13 no bars and its the 23 still no bars I have no indication to what’s going on no message no letter no nothing call IRS can’t talk to anyone can u be kind and give me so input please
I use turbo tax on my own every year for the last 5-6 years and I never had a problem until this year. I will not receive my refund until the 20something of March. Hopefully right before my birthday which sux. Apparently the IRS has to send my whole refund to my bankruptcy Trustee then the rest of it goes to me.
I filed on 1/30 mid afternoon was accepted an hour later. It is now 2/21 and WMR says it’s still being processed.I’ve never waited this long and funny thing about it is I already have my state refund back never had state come before federal ever!!!!!!! I am trying to call the IRS and have got nothing but at recording does anybody know a number that can be called where you can talk to a live person? Reply
My bars were stuck on processing… Then on the 19th…. Bars went away and I see the same thing you do! Is there anyone else with this issue besides us. Yes turbo tax Lisa… We are aware it’s not u or turbo. I didn’t even file with turbo tax…. Some people just need help looking for answers!!!!! Reply
Heather I am definately having the same issue.I filed on the 19th and it still says received and is processing and should receive within 21 days, I didnt file with turbo tax and i guess im getting a little releif that im ot the only one having this problem, my girlfriend filed the day after me and she lready got her state and su[pposed to get her fed by satI dont know what the hell is going on but they need to fix it QUICK!!!!
I dont think.its turbo tax i went to hr block and im.having trouble.my.brother went to.jackson hewit and he havin trouble alot of ppl dont know that the healthcare bill.is slowing taxes down we had to get a paper from the healthcare marketplace and then get a paper from the irs and send them in 2getha and then that takes anotha 6-8weeks. Reply
Im going threw the same thing the exact same thing bars went away and trying tocontact the Irs is impossible Reply
What does it mean when it says your tax refund has been delayed and the date may has changed? What should I do? When will I know my money is coming? Reply
I’m a little bothered and maybe i’m misunderstanding but I signed up for the 39.95 to plan for my taxes and it deducted it twice on my taxes, then come to find out I have to pay an addiotional 39.95 for each state I filed in. All was well at the end since it may have saved me a couple dollars elsewhere, but now my card has not arrived and it was supposed to be here today at the latest. This was my first year using turbo tax in 5 yrs or so, I figured i’d give it another try, but i’m becoming a bit bothered as I am not seeing any advantage. For the little bit extra at H R block I would’ve had mycard on the spot and all would’ve been well as it is every year. I wanted to say something about this 2 weeks ago when I filed but there is not customer service info either i just stumbled onto this email in my promotion box. and this email isn’t even to turbo tax so i dunno if this will even work. This was my msg to the people who take my money for turbotax, still not customer service info for turbotax though, doesn’t look like I’d use them again. Reply
Hi Brandon, Sorry about the misunderstanding about the states. Yes, you would have to pay for different states, because each state has their own laws and requires different programing and transmittal to the different state. If you need customer service the number is 1-800-4-intuit. Thank you, Lisa Greene-Lewis Reply
checked my bank account and found my state and federal had arrived in 9 days after filing. thanx turbo tax. Reply
I filed my taxes with hand r block on feb 3 2015 and every thing was fine the irs accepted it all the information I gave to irs.gov on the internet was true and all I ever get is no information Reply
I filed on Jan 20th and excepted that day. My return is still in processing 30 days later. I have had zero contact regarding any delays or whether something is wrong and can seem to figure out what to do about finding anything out. Reply
Go to your local IRS they will tell u what is going on I did. They found an error on mine. A letter from the IRS is on the way. Hope thus helps. Reply
Wow. I am in the exact same boat. No info and my status bar has disappeared from the IRS website as well. Very frustrating…. Never taken this long. Reply
Same issue filed and accepted on Jan 31st gave me a payment date and then change to still processing as of today. Try calling IRS voice prompts……FRUSTRATED.. Reply
Try 800-829-1040 press the following prompts: 1,2,2,4 then 1. However I did this today and when I was finally routed to the right section the computerized prompt informed me, “Due to an extremely high call volume about your specific type of tax situation (Filed, status bars, and then “will notify you when available”). So I’m assuming the problem is bigger than anyone wants to address yet or put out in the news. We shall see. The prompter encouraged me to try calling again on Wednesday. Today is Monday.
Just so everyone know if not Turbo Tax fault the refund are delay if you check out the youtub sit for irs you will see several news report about last year that the IRS pay out 6.5 billion in fake tax refund and they took a lot of flack for it so this year they are checking everyone that got hit last year and I would say everyone that is sending to bank card like mine liquid or prepaid cards because that is how the thefts get the money. So stop being angry that maybe it takes a few more wks because if someone else get your money it could take up to a year to get it back. I think I will take the few wks long to have them protect my tax refund. Reply
Hi Lisa..my check was supposed to be deposited on2-19..so it still may take a few days…please let me know asap Reply
I tried getting my transcript for 2014 yesterday and it said it wasn’t available i tried again today and it was available. So hopefully that means something and my return has been processed! I checked WMR & still no change in status, no bar still processing. Filed 2/5 accepted 2/6. Here’s the link below to get your transcripts. http://www.irs.gov/Individuals/Get-Transcript Reply
Hey I filled on 2/16/2015 and the refund was approved, but now is saying Your tax return is still being processed. Can you explain to me what is going on? Thank you Reply
******UPDATE******* Called IRS this morning had to make only4 calls and using options 1,2,2,4,1 to get live agent. Was very surprised I actually got a nice one and very polite, anyways find out that I got pulled for mathematical error on Turbo Tax side so thank you very much TT I now have a 30 to 45 day wait for the error team to fix it and the put it back into processing as of now it’s been in for 14 days so I’m looking at 8 March to 23 March. Looks like I may use a different service next year. Reply
I was told I would get a certain amount and today I saw my bank account and shows $35.00 instead of 5,000. Why? Reply
Still have not received federal or state..it’s getting irritating..I’m supposed to be going on vacation next week and want that money Reply
I filed mines on February 3 my friend filed a day before me and got hers and I had a friend file a week later and she got hers on Wednesday. …i am running behind on my bills because of me needing this money to catch up…these professionals at turbo tax need to address these issues also and not just the general reponses Reply
I did my taxes 1/24/2015 they received it the next day and they have told me it has been approved but on your turbo tax site it says I should get it 2/25/2015 but on IRS site it says still processing what it that about Reply
UPDATE After 2 hours on phone with IRS somehow they missed my return!Should have it in 14 days. TurboTax…NEVER AGAIN! Reply
So frustrated!! I filed on 1/28 and it was accepted on 1/29, I got my state return on 2/5 and still haven’t gotten anything from federal. I set it up on direct deposit. The website, phone and app all say still processing, a refund date will be given when available. It said I should have it by 2/18 The 21 day mark but no money and no info. I haven’t gotten anything in the mail with info why. Its says if it’s past the 21 day mark I can call but I’ve called 4 different numbers for the IRS and they are all the same automated system and can’t ever get to a human!! I’ve never had a issue before and I’m getting really mad! Does anyone have a number to talk to a person or know what’s going on?? I filed head of household with earned income credit and a child. Reply
I feel your pain I am going through the same issue I filed on the 21st of January they accepted it then they took the message away it said set a date will be provided when available I called them and all they can give me is excuses excuses system era my refund is lost in cyberspace I have to wait 30 days from the day of my 21st day which I should have had my money as IRS states in all of their messages to the customers they tell everyone that you should get your money within 21 days but now its past 21 days they corrected the error in my taxes which was the Affordable Care Act and I still have to wait 30 days to get an answer about why is it taking so long all they could tell me is it is a system error but I do have a phone number for you and make sure that you press the option number one when it says if you received any mail and don’t press anything from there on that’s the only way you’ll get through to a human 18008290922 Reply
I’m not sure what is going on either. I am in the same position. We have gone past the 21 day mark and we can’t get a human either! I have called numerous times and I’m just told the wait is longer and they hang up!!! Everyday same thing……still processing. It’s amazing how they say 9 of 10 will get it back before 21 days but yet there seems to be a lot of us 1’s around!!!!!! They can take it but not give it back!!!!!!!! Reply
I have the same thing! I was accepted on January 29 and still say processing! So mad here too! It NEVER taking this long! I also filed Head of household with earned income credit too Reply
I’m in the same boat I filed the 24 got accepted same date just got my state Wednesday but nothing on federal Reply
same here. was accepted 1/29 and ws supposed to have had it 2/19/15. today is the 20th “friday” and nothing. I do know they make deposits on fri. i dont knw whts going on. Reply
I’m having the same problem. Did you find anything out? I’ve heard alot of people having this problem this year with turbo tax. Reply
Try this, it will at least let you get a hold of a human being. (800) 829-10401,2,2,4, and 1 Be sure to mention that it’s been over 21 days and that you have been checking the Where’s My Refund tool. Reply
There should be a gap between the 1040 and the 1. Sorry, it should look like this: 800-829-1040. Then 1,2,2,4, and 1.
I am having the same issue but I have talked to 3 different individuals over the phone at the IRS. If you click on the prompt that states “Identity Theft” It will get you through to someone, or click on the link below it helped me the first 2 times. I am not saying that you have I.D. theft, but it is the fastest way to get a person on the phone. I hope this helps the only other thing would be to go to your local IRS office and speak to someone in person, call the IRS between Wednesday and Thursday (try to call first thing at 7AM or the evening is a lot better) A lot of people are going through the same issues including myself, no one is to blame other then the IRS/Government they knew that Obama care tax forms would have to be filed with the 2014 taxes and that this would be the first year having this form filed with a person’s taxes and they decided to do a budget cut lay of IRS workers, and play these mind games with people not to mention treating us terribly because we re-elected Obama. In all honesty I will be voting for the next Democrat this does not change or break me playing these games will not work out for them in the end. It’s not Turbo Tax or any other tax company it is our government. Also the tip of getting your transcript online may be a great option also for you. http://www.pronto4tax.com/~pronto4t/tax-news/pronto-tax-blog/152-how-to-get-through-the-irs-phone-chain-to-talk-to-a-real-person http://www.irs.gov/Individuals/Get-Transcript Reply
i filed on feb 4 got my federal within a week but still no sign of state. I was able to get on the phone with someone but she told me it needed further review because it was inputted incorrectly. that is turbotax fault not mine. now because of turbotax mistake i have to wait 8-12 to get my money. Reply
this is side the first year I claim my taxes I was accepted on the 21st of January and now I am under review I’m under stress this is so stressful I can’t believe they could jusShore come out without no when the check is cut to you from your employer those IRS taxes Shore come out without no issues but us to taxpayers are having all these unnecessary issues. I’m just disappointed and sad and by all the stories I am reading I can’t even get a clear answer what are the crazies answers I have gotten from IRS is that my taxes are lost in cyberspace I’m still lost for words
My boyfriend filed and was accepted on 2/07/15 and when we checked the where’s my refund on IRS website it showed processing on the scale that says (Processing/Refund Approved/Refund Sent) Well now when we check it, it do not show that scale anymore. It just says Processing and refund date will show when available. CAN SOMEONE HELP ME AND TELL ME WHY IT CHANGED FROM THE NORMAL LOOK? Reply
My refund was sent back to IRS, because my bank account was closed. I just had a new account opened up with the same bank. Can I give the IRS my new account info to see if they will direct deposit again or will they just mail a paper check and how long will that take? Reply
Lol. Are you trying to start a protest? Relax, dude. You will get your money. Have none of you been paying attention to the news? IT IS NOT TURBO TAX FAULT! it had something to do with the new insurance. Some slips were printed out wrong, and those that were, the IRS has to personally do your taxes, instead of their automatic system. Wouldn’t you rather wait a little longer than not receive your money at all? The IRS has also been so backed up . they fired a lot of their employees. Instead of people blaming turbo tax, try blaming the government, or perhaps our super awesome president.. Yes that was sarcasm
Its our money and we want it now pay us now pay us now pay us now pay us now pay us now i.used hr block.by the way same problem
I filed 02/02/15 My 21 days will be on Moday. It still says processing. Will I get my money ever!! I just need for someone to tell me what I can do or who can i call? Reply
hello the irs mailed me a check on February 13 but i still haven’t received it my cousin’s was mailed the same day and she received hers today Reply
****UPDATE***** I called Irs wanting to know why it was still processing. accepted 1/21. After finally speaking to a human being they gave me a phone number to call for Taxpayer Protection??? Okay… Called that number waited another half hour. After confirming it is in fact ME they said everything was okay now and that they were going to process refund……………….SHOULD GET IT IN 6 WEEKS!!!! Good job. Reply
did they happen to tell you if where my refund will start working for us I had the same problem and talk to someone gave all the information was told I would have my refund no later than April 6th but he didnt say if they will change the status on WHERES MY REFUND Reply
https://myrefund.illinoiscomptroller.com/index.cfm#.VOTG1cnnbqA This is a website i found for those who are in Illinois and want to check that status of their state refund. This system will also email or text you once your refund has been processed, if it has not already. Who knows maybe those in other states have the same setup! Research it Reply
It is frustrating to see on TurboTax that it’s been approved, but to have it say they are still processing the returns on the state and irs sites. I was excited thinking that they would be here by now. Now I find myself checking frequently. I think it would relieve so much frustration for your customers if you didn’t say it’s been approved until it’s actually been approved Reply
So I filled on th 24thof January it’s the 18th of February and still NOTHING!No updates on the IRS tax tool either. TurboTax was recently compromised with a series of tax fraud & Im guessing that’s what the hold up is this year, only I don’t have time for this foolishness I need my return back days ago. I will not be filing with turbotax next year this is ridiculous. Reply
Hi, This is not related to TurboTax. Many TurboTax customers have received their tax refunds and there are also people who have used other filing methods commenting on our site saying that they are still waiting for their tax refund. Thank you, Lisa Greene-Lewis Reply
i received notification that my state and federal tax returns were excepted and approved, i filed on or about Jan 25th. i received my state return in about ten days but acording to the where’s my refund status, it says it is still being processed
Hi lisa my question is my tax refund already been sent. But my bank account closed before the irs able to do direct deposit what us going to happen now. Please help
Hi so Idk if my comment posted but if it says it will be sent to my bank by the 24th and irs.gov tracker says it’s not sent could it still shoe up today?
I filed on January 20th. Accepted on January 21st. Was told the normal 21 days to deposit. 21 days was February 11th. I’ve tried to call IRS but I can’t talk to a live person. My WMR tool says still processing. I’m really frustrated. EVERYONE who filed after me has already gotten theirs. Help! Reply
I found that when you call the 8008291040 you can hit 1 then wait until it starts talking hit 5 and then wait again and hit 3 it will get you to a live person Reply
Just wanted to say Ty for the information on actually getting to talk to a real person. I found out why my return is being delayed. Ty once again.
You need to call, it’s the only way you’ll honestly find out.. I have the exact same status with no tax note and just found out there sending me a letter and was told it could be do to the Obama care and the systems not having the updated software for the tax forms and that it may ask me to mail them in. Also wasn’t stated that I was under a review. Hope this helps Reply
According to the IRS our federal refund was approved last Friday 2/13/15. So how long does it take turbotax to direct deposit it after it is approved ? This is our first time using turbotax. We switched from taxact and as soon as it was approved taxact deposited the money in the account. Do they wait for it to be sent by the IRS ? Reply
Hi Sharon, TurboTax does not deposit the money. Your money is sent from the IRS to your account. Once your refund is sent to your account from the IRS it may take your bank a few days to process the payment. Thank you, Lisa Greene-Lewis Reply
Hi Lisa it says my check was deposited to my bank on 2/19…so it may take a few days to show up on my statement? Getting frustrated and worried please let me know. Thanks
The website says my refund check was mailed Feb. 13. Realistically, how long should it take to receive my check by mail? I know the site says it could take up to 30 days to receive, but surely it doesn’t take a month for a check to get to kentucky. Is a week realistic? Reply