Tax News Why Haven’t I Received My Second Stimulus Check? Read the Article Open Share Drawer Share this:Click to share on Facebook (Opens in new window)Click to share on Twitter (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Pinterest (Opens in new window)Click to print (Opens in new window) Written by TurboTaxBlogTeam Published Jan 11, 2021 3 min read UPDATE – January 11th We know that some tax filers affected by the IRS error have not yet received their stimulus payment. We want to assure you that we are doing everything we can to get you your stimulus payment as quickly as possible. Unfortunately, for some tax filers stimulus payments are still at the IRS. Without the IRS releasing these funds to us, we do not have a way to get your payment to you. The IRS will need to re-issue your stimulus payment. According to the IRS, stimulus payments are expected to be deposited into bank accounts by the end of January. You can read the full IRS statement here. If you are a TurboTax customer in this group, you should have received an email from us notifying you of the situation. We will continue to reach out with new information. We know how important these funds are for so many Americans and we continue to advocate on your behalf with the IRS. UPDATE – January 8th We are happy to share that stimulus payments will begin to be deposited on January 8th for millions of our customers affected by the IRS error. We expect most of these payments to be available that day, but banks could take a few business days to process. Payment will be deposited into the same bank account that customers received their 2019 tax refund. Customers receiving a stimulus payment will receive an email from TurboTax informing them of the deposit. We have been working tirelessly with the Treasury and IRS to get stimulus payments to our customers. We know how important these funds are for so many Americans and we regret that an IRS error caused a delay. We appreciate your patience as these payments are processed. This update may not immediately be reflected in the IRS Get My Payment tool. For more information visit our FAQ here. The IRS recently began issuing a second round of stimulus payments to those eligible. Unfortunately, because of an IRS error, millions of payments were sent to the wrong accounts and some may not have received their stimulus payment. We have been working tirelessly on a solution with the Treasury and the IRS. As a result, our expectation now is that within days the error will be corrected and stimulus payments will begin being deposited into the correct bank accounts. We have also re-confirmed with the IRS that they have all of the correct banking information for our customers. We know how important these funds are for so many Americans and that everyone is anxious to get their money, now more than ever. We will keep you updated on our efforts, and we will stay on this until you get your money. For general stimulus information, you can visit our Stimulus Tax Center here: https://turbotax.intuit.com/coronavirus/ For additional information about stimulus payments, including eligibility, payment timing and distribution details, the IRS urges people to visit IRS.gov for the most up to date information. You know your small business—we know business taxes. Our self-employed and business tax experts will ensure you get every tax break with 100% accuracy, guaranteed. Start for free 100% free to start. Pay only when you file. Previous Post Where’s My Second Stimulus Check? Next Post Maryland State Stimulus Checks Written by TurboTaxBlogTeam More from TurboTaxBlogTeam 299 responses to “Why Haven’t I Received My Second Stimulus Check?” I’ve yet to receive my 2nd payment but I got my 3rd payment. Been trying to get thru to the IRS to find out. Reply Hi Tamisha, If you didn’t receive a stimulus payment for the 2nd stimulus check but were otherwise eligible then you may be able to can the Recovery Rebate Credit on your 2020 tax return for that amount. Click to learn more about the Recovery Rebate Credit. Hope this helps! Best, Katharina Reekmans Reply My return was approved but still haven’t received my $600. Reply I still have not received anything Reply I know turbo tax is really trying to get out payments to us. All of this was caused by rushing payments to 160 million people. I received my payment Monday morning and would like to personally thank turbo tax for helping that happen. I know this sucks but y’all will get the payments. Peace!! Reply I have not received a payment yet. My question is: Why are they sending mine through U.S. Mail? I have been using Turbo Tax for years and although I don’t receive a refund from the IRS, I e-file my return and they take out my payment from my checking account. They have the bank info. Plus I get SS from the IRS deposited every month. Reply They send you a check if you owed taxes. Only deposit if you got refunds.. I have the same situation. Reply Thank you for your reply. I just wanted an explanation and could not get one. I did get the debit card in the mail this weekend, so I hope you did too or will soon. I got my $600 but not for my 3 dependents still waiting for that Reply My boyfriends was mailed because of this error no stopping it now just gotta wait 🤦🏼♀️ Reply THANK YOU, TURBOTAX! I got my direct deposit in the middle of the night! I’m so happy! Thank you for taking care of the problem for us. Now I can pay my bills and buy kleenex and boots for my kids, and I’m suddenly not stressed out. Huge relief! Hang in there, everyone. If you got the email your deposit should be coming soon! 😃🙏🏼🙌🏼👏🏼😘 Reply Nothing yet 🙁 Reply I got an email from TurboTax still haven’t gotten anything and the IRS website still says payment not available 🥴 Reply Mine just hit the bank but we didn’t get but $600. Should have gotten $1200…. 🤷🏼♀️ Reply Nothing here. Banking with WF. Reply All The People Saying Thank You Are The Same People Who Were On Here Bashing TurboTax. Now Look At You. All U Needed To Have Was Some Patience. SMH!!! Reply We file married joint and only got half of the stimulus today ? Anyone else have this Reply Still have not received mine.. extremely discouraging. Reply I posted a comment earlier about not receiving my stimulus payment, and I’m happy to say that I just received it about an hour or so ago! Thanks TurboTax for making this right! Just wanted to give an update & I’m hoping those who still haven’t gotten their stimulus payments get them very soon!! I know firsthand just how important it is to everyone!! Take care everyone & be safe!! Happy new year! Reply Haven’t received mine and haven’t got a email Reply I have not got my stimulus check yet! Reply I have not received my stimulus check either Reply We finally got our stimulus today!! So happy we don’t have to wait for 2020 tax filing!!! Anyone still waiting, keep checking!! TurboTax has fixed the problem!!! Reply Thank you for moving so quickly!! I just asked about it about two hours ago and BANG!! It’s in my bank!!! 😃 Reply My stimulus payment just showed up in my account at 4:30 pm Reply Just received mine! I still have payment unavailable #2 on the IRS website so pay no attention to that if you see it. Reply Got my check earlier but it was only half of what it should’ve been. Need some help here please. Reply Me and my wife didn’t get out stimulus payment Reply I got mine thank you turbo tax Reply Still didn’t get mine smh Reply Thanks for the update this morning on the 2nd stimulus But Nothing came through today Reply I just received mine Thank you Turbo Tax it was not there fault it was the IRS fault Reply I know it is frustrating but to give everyone a heads up my money just hit my account. Just like Turbo Tax said it was the IRS FAULT Reply Anyone with Chime get theirs today? Reply Nothing today, not holding my breath to be honest. Reply Finally got mind Reply Nothing yet!!! Reply Still waiting on mine. Reply Thank you Turbo Tax for making this right I just received mine in my credit union account. I will continue to use you for my taxes I’m really happy you fought for us!! Reply I got an email the other night from turbo tax, but haven’t got my stimulus yet.??? Reply Mine is pending but the amount is incorrect? How is that possible? Reply Nothing yet Reply I got mine thanks TurboTax for helping fix error on irs part Reply Received mines. Thank you Turbo Tax for correcting the error. Reply I paid with my refund in 2019 and I still have not received my 2nd stimulus or got an email about it. I hope I get some information soon! Reply Didn’t get mine nor does bank have a pending deposit Reply Just got ours a few min ago! Thank you Turbo Tax! Reply Does anyone who banks with PNC after getting the email today receive their payment yet? Reply Got mine today. Reply Thanks TurboTax. Got my stimulus today as well. Appreciate the effort. Reply When will the irs mail out the stimulus checks???? I haven’t revived mine Reply Still nothing!!! And all “updates” only talk about people who had DD into a bank account. We used the turbo tax card and can’t get any info on what’s going on with our stimulus!! We need the money just as bad as everyone else and can’t get a straight answer. Reply I haven’t got mine yet. I been doing my tax though you for 4years now. I will be change if I don’t see the 600 by January 15, Reply My son just got his, I am still waiting! Reply Thanks turbo tax got mine finally today, see ya when I get my w2 , thanks for getting irs to do right thing …. Reply Still waiting Reply I’ve used turbo tax forever. Never received an email and no deposit! Help!!! Reply I received the letter from TT overnight. However, no deposit as of yet. Does a anyone bank at USAA? Reply Our’s was not posted this morning, or at 11 am CST when I last checked. I just checked at 1:40 pm CST and it is now posted! There is still hope!!! Thank you TurboTa for working with the IRS to get this fixed!! Reply I’ve received the email this morning that my stimulus will be deposited into my account today but as now I haven’t received any funds. Reply I didn’t use TurboTax and still Didn’t get mine Reply Hi I’m still waiting on my second stimulus transcript says issued 01/04/2021 and I haven’t received a deposit yet. My tax preparer used turbo tax and fees was taken out when I filed 2019 tax return and my transcript says credit to my account 01/18/2021. Reply I just received mine, although I never an email from TurboTax & the IRS still states “payment not available”. Thanks TurboTax!! Reply Still have not received mine nor have I gotten an email indicating this issue is being resolved. Reply Got the email about stimulus/ being deposit still nothing praying I get it soon Reply Lord I’m hoping mines will be there today !!!! Turbo tax see you on the first day of filing to get my taxes I’m a loyal customer despite all the harsh negative fed back you guys getting because of an error IRS made me and my family really are in desperate need of this money Reply Got a email but still no money Reply Just got mine about a half hour ago via direct deposit, Wells Fargo. My IRS status says “status not available.” Reply I haven’t received mine! Reply I haven’t received anything yet… Still, waiting Reply Still haven’t received mine but I have capital one not a bank card so I suspect it will be in there soon. HOPEFULLY!! Thank you turbo tax for working hard for us all. Reply I just received mine! Thank you Turbo Tax for getting problem corrected. Reply Have not received my stimulus check Reply I have not received my stimulus check Reply So mine just showed up! Have faith! Reply Still no payment but got the email saying it’s being fixed. Reply I still haven’t received my stimulus check Reply I got the email telling me the good news and to expect my payment on the 8th, but still nothing in my bank! Reply I signed on Turbo Tax and chatted with someone and mine went into my account Reply I just received my stimulus 5 minutes ago in my bank account my status on IRS also said not available, hang in there I believe you will get it soon, praying everyone gets their stimulus very soon. Reply I just received my second stimulus check. Thank you Turbo Tax for all your hard work and cleaning up the Irs’s mess! Reply For those who did receive their Direct Deposit today, did your IRS status page have the “Status not Available” error prior to today? Does it still have this error? Trying to figure out if what the IRS said is accurate or not. They said if you have this error you would not receive a direct deposit. Reply I haven’t gotten one email regarding this. Can I call to check on mine? Reply No confirmation email or direct deposit. Reply Just received my stimulus #2. Thank you TurboTax for fixing this issue! Reply I recorded the first one fine but this time the irs is saying there’s no information, and i haven’t been updated by anyone. Reply Got the email but still no deposit and IRS site says the same. Did everyone who used Turbotax get the email or only those getting a deposit ? How do we know if we are getting it or not or if we have to wait and file with taxes ? Reply Hi Rebekah, If you received an email from us today, your stimulus payment should be deposited in the next few days. Please be patient, it may take some time for your stimulus payment to be processed by your bank and show up in your account. I hope this helps. Sincerely, Katharina Reekmans Reply Have not received any updates from TurboTax concerning this issue- still have not received stimulus payment for which direct deposit info was provided-cannot get in touch with or contact with a live person concerning this – this is unprofessional and unacceptable- not good customer service Michelle Reply Hi Michelle, If you have not received an email please take a look at our list of FAQs regarding this issue as they may apply to you. I hope this helps. Sincerely, Katharina Reekmans Reply I just got mine and my status did say “Status not available “ thank you turbotax Reply Why am I not even getting an email when they have all my information… Reply Hi Jillian, If you have not received an email please take a look at our list of FAQs regarding this issue as they may apply to you. I hope this helps. Best, Katharina Reekmans Reply Turbo tax I have not received my stimulus nor have I received an email from you guys withholding my stimulus. Reply Direct deposit just showed up at the bank this morning. Thanks TurboTax! Reply I am seeing the same issue as most…I received the email from TurboTax that the error has been addressed and my direct deposit should be in my account on the 8th (which its not), I understand some banks can take more time however on the IRS site its showing the Payment #2 – Status Not Available and per the IRS I will have to claim it on my taxes however Turbo Tax is saying I will get the deposit. I like many others are very confused. Please clarify this for everyone as I did not have any issues with the first stimulus direct deposit. Reply I just received mine! Thank you turbo tax for fixing the issue!! Reply They came through people.. I just received my check via did! Thanks turbo for fixing the issue! Reply Why did I receive an email from turbo tax stating on the subject line “update for your second stimulus check” and I opened the email to find a big 5 ad?!?! Reply Had anyone got theirs yet or any confirmation of it? Reply Finally got my stimulus even though the irs payment status said not available. Thank you for working on this turbo tax!! Reply I really hope that things turn around for everyone. I know It’s a low time for most and we need the money but you all are truly blaming and being brats in this comment section.. Reply If H&R Block fixed theirs already then turbo tax has no excuses so turbo tax has lost my business forsure my family was depending on this money and still nothing it is not fair Reply Thank you TurboTax. My check just posted to my account. They are not lying. Please be patient. My payment also said status unavailable. I will be doing my taxes with you guys this year also. Mistakes happen. Thank you for taking care of us. Reply Do you have a federal bank or a credit union? Mines a federal bank, still waiting on mine. I hope it comes soon! Reply I have not received any email. Where is my money? Bunch of thieves. Reply Will never use turbo tax again I needed that check for my bills and you guys could care less fix this my butt you guys are trash Reply So if you didn’t get the 2nd email will you not get the payment deposited??? Reply Never received an email either. Smh Reply Has anyone who received this new Jan 8th email, that the problem has been solved ACTUALLY received their money yet? I frantically check my bank account. Reply And no deposit yet and says today…. lip service. I will not be using turbo tax again. Reply Thank you turbo tax! I know it’s not your fault! A lot of other taxing companies are dealing with the same issue with the IRS issuing payment to other accounts. I don’t hold y’all responsible! This stimulus is extra money we all didn’t have so it should be a blessing to receive it! Unlike the other rude comments. I have been with y’all for years and I’m not going anywhere! The rates are amazing and the customer service is impeccable! Thank you again for the continued support! Reply When should I get my money Reply It’s the day of the payment and I know I’m not the only person with a 0 balance just saying if the payments were sent out on the 1/4/2021 then why is it taking so long to get it I s what I’m trying to figure out Reply So what do you do if your account is closed and you are waiting on a stimulus check Reply Hi Denise, If you changed your bank account or if your account was closed, your bank has to reject this payment and send it back. We are working with the IRS and Treasury to find an alternative way to deliver your stimulus payment. Please check out our list of FAQs regarding this issue as they may apply to you. I hope this helps. Best, Katharina Reekmans Reply I’m with everyone else….Never using TurboTax again. This screw up couldn’t have happened at a worse time. If it was y’all’s money, there would be hell to pay. I’m so disgusted. Reply My credit union released a statement saying as of yesterday all stimulus pmts that are being sent through direct deposit have already done so and if you haven’t received it by now you will most likely get your stimulus through the mail. I’m confused now with turbo tax saying we should start seeing direct deposit as of today. At this point I really don’t think I’m going to get a stimulus check. I guess I will have to file for the rebate on my taxes.🙄 Reply Payment Status #2 – Not Available Looks like whoever has this error isn’t getting their checks. Thanks so much Turbotax and IRS. Even if you somehow fixed this (which you won’t) I still won’t be using you anymore. Good job. Have fun loseing a significant amount of customers. Reply So if I got the email from TT claiming my money will be deposited. The IRS GMP site still stating ‘Payment #2 Status – Not Available’…will I get the money DD or do I just claim it on my taxes? Was this just for the people who saw incorrect DD information on the IRS site? I still have questions, and I’m sure I’m not the only one. Reply I haven’t received an email saying you guys are fixing the problem or anything !!!! Reply I received the first email but not the second……does this mean I will have to file on taxes? My information has not changed and been using TurboTax for 3 years. My bank is first commence credit union. Reply Thank you TT for trying to clear things up. Reading the comment thread truly puts our society in perspective. We are all whinny , and entitled, and can’t recognize when someone’s trying to work through a problem and create a solution. They act as if TT is the problem, they are not. But yet instead of doing nothing and remaining silent they are trying to help. But a lot of you are so blind , you can’t see. Reply Oh cool,vague reply’s to pacify us over a $3000 error.don’t worry we’re rich and my kids and wife aren’t hurting,not at all. I’ll be giving this to the end of today to see if it’s pending in my account. If not I’m taking my taxes elsewhere this year. Reply First of all, this is insane! Everyone needs this money and yet a lot of us are still waiting. They pushed this right in the wrong direction! I am one of the thousands that have the Not available message….. so which is it, am I getting the stimulus or not?! I’m so frustrated and exhausted from stealing from Peter to pay Paul! I have a family to support and bills need paid. Reply I agree with all you .. this make no sense at all turbo tax blame IRS —-IRS blame turbo one thing is said on IRS website and then we get an email payment arriving on 01-08-21 been waiting never again this unbelievable Reply Well it’s Jan 8 & no stimulus yet! We shall see.. I am happy that Turbo Tax is trying to correct it.. I just don’t know what to believe, one thing says you have to file and they say the $$ is coming now.. Who knows! I got got my first one fine and I’ve been with Turbo for several years.. Reply They are actually truly depositing these funds now into whatever account you received your refunds in. I received mine into my account today (it wasn’t in there this morning but it showed up this afternoon. STPG website shows they are attempting to have everyone’s mo eh processed now and they started yesterday. They expect everyone who had accounts on file with the irs to start seeing them as early as today but by Monday the 11th is what their website shows. My it’s status kept saying Payment 2 not available or not enough info even though I know I was qualified to receive it and had not trouble receiving the first one. TPG is the bank that processes TurboTax fees when you do your refund through TurboTax, and the IRS basically just made a HUGE error by sending these payments to them. This happened to some accounts with that first stimulus but the IRS required them to send the misdirected payments back to the irs so they could reissue them, but this time it is nearing tax season and the irs advised they do not have time to reissue those payments so they advised TPG to go ahead and direct deposit them to the accounts that are in file with the irs. TurboTax and TPG are awesome for fixing this issue for everyone that the irs caused. Reply Yes, my family and I can definitely use the stimulus money. But my goodness! The amount of greed and lack of compassion these days is sickening. TurboTax, thank you for working to get us our money. I do know several that have already received theirs after y’all resolved the problem. Reply I paid for our taxes up front and did not use the feature where they take my tax preparation fee out of my refund and it has also happened to me. No check.. no money. I have 5 teenagers at home full time since school is still closed… literally eating me out of our house and our bills have doubled. Help. 🙁 Reply So if you didn’t get the email are you not getting money till you file Reply I’ve been using TurboTax since it’s inception. I’ve never needed a hand from anyone until right now, got covid directly after Christmas and it left me between a rock and a hard place financially. The second stimulus payment would have carried me through this gap in earnings perfectly, as intended. I will never use TurboTax again, and I’ll never suggest their products as I have in the past. Reply Anyone have payment status not available and actually receive their money? Turbo tax said they were fixing their errors… does this include us? Reply My Credit union isn’t showing anything pending. And my account didn’t receive any funds. Reply Yes it was I’m one of you guys but turbo tax message update yesterday that it will sending payment today they already fix the problems the payment will be sent out today and it depends on your bank I got mind today finally and thanks turbo tax for your efforts to fix the problem This is very frustrating. Turbo Tax says they are working on it. IRS says they will not be issuing further payments. I am a six year customer. Generic statements don’t cut it! You have lost me as a customer!!! Reply I think that TurboTax couldn’t have planned for this and hindsight is always a bummer . I think I will pay upfront to have my taxes done in the future . Than I don’t create a scapegoat for these unfortunate glitches . This isn’t turbo tax fault the government has know. For sometime they were gonna wait until the end of the fiscal year to send out stimulus checks . It’s a good time to disperse money to people , because it’s a slow time of year . I think we need to be a little more open minded . I still value Turbo Tax services Reply What is wrong with everyone? Has everyone become dense? Did any of you all read the Turbotax statements? You really believe our government over a company that is based off of customer satisfaction? Wake up! It’s this type of ignorant mob mentality that causes events like what happened in the Capitol. Seriously, calm down. If you don’t have your money by the 15th, then raise hell. But to blame a company for something they apparently had no control over, AND who took the initiative to fix the problem, is foolish. We were owed explanations and we received them. Reply When the money is in my bank account I’ll get my 2020 Turbo Tax at Sam’s Club. Reply I’ll never use Turbo Tax again. I have used Turbo Tax for years and they should send us our payment even if the IRS made a mistake. I suggest as soon as we can update our bank information for the 3rd stimulus we do so and change it from the account that was used for Turbo Tax. Reply You guys are insensitive crooks. You’re blaming irs while they’re blaming you. You don’t have definitive answers to our where my money is. All I know is that I’m not ever doing business here again. Reply I have used TurboTax for 8 years. I got the first check with no issues, but not this time -“Not available” when I check the site. It infuriates me to find out it is because of the company I PAID to file my taxes. If I don’t see that money in my bank by the 15th- I will no longer use TurboTax. Ridiculous- get it together! Reply Has anyone who used turbo tax gotten their refund yet? Reply I received mines today n on the irs page says no statues available I use chime at it at 4:30 it got sent them at 2pm deposited at 4ish Reply IRS says we have to file taxes but turbo tax says they are working on this. Which is it? What if I am not filing taxes? Reply This absolutely crazy just got a email same verbiage they working on it but seems like turbo tax just want to place blame on IRS …unhappy customer Reply Got the email from TurboTax saying the deposits will be coming on the 8th when I check the irs wee sure it says payment #2 status not available still confused if I have to claim on my tax refund or wait and see if they deposit it Reply Add me to the list of people taking their business elsewhere this year if we have to file taxes in order to get the money we desperately need NOW. Reply new email from turbo tax: “Dear Valued TurboTax Customer, Great news, your stimulus payment is on the way! We are happy to share that stimulus payments will begin to be deposited starting January 8th. We expect most payments to be available that day, but your bank could take a few business days to process. Your payment will be deposited into the same bank account that you received your 2019 tax refund. We have been working tirelessly with the Treasury and IRS to get your stimulus payment to you. We know how important these funds are for so many Americans and we regret that an IRS error caused a delay in you receiving your stimulus payment. “ well its Jan. 8th and irs wheres my stimulus tool still says “no info available” sounds like another patronizing technique in hopes to not lose customers. Contradicting statements from turbo tax and the irs. im just confused now…. Reply Completely agree, the communication is so inconsistent…it’s making me have more doubt in your company and I have been with you for 8 years, if this isn’t made right and I get my money, I’m gone. Reply Let’s go Turbo Tax staff !!! pull through for America and carry the irs on your back while doing it. Atleast Turbo got our backs. Thank You all at Turbo Tax for doing the most in America’s time of need . -Loyal Customer Reply If I have to wait to claim my second stimulus chiefly when I file my 2020 taxes guess who I will NOT be doing it with… YOU! As will everyone else that isn’t getting the money they are owed on time! Reply If I do not get my stimulus either today or tomorrow I will no longer user your service to file taxes. Which is unfortunate because I’ve been using TurboTax for years, but now I can’t trust you as a company. Checks are being sent out today yet irs still shows no payment available…. their website said that the credit will have to be claimed on 2020 returns. So which is it? You sending us our money or blowing smoke up or behinds? Reply If Turbo Tax doesn’t correct this issue I will never use Turbo Tax again. Turbo Tax you need to resolve this ASAP people are really ruining your reputation. Reply Most definitely they have my information from the first check what’s the problem now I think imma do my taxes somewhere else I want my money and they talking about a third one this mite continue… Reply Are most of you seeing the status not available when you check status using the GET MY PAYMENT tool? I’m a Turbo tax customer just wondering because what I’ve read from the IRS states that that message means you want receive the 2nd stimulus that you’ll be required to claim it when filing your 2020 return. But then I see all these affecting TURBO tax customers so which is it did my deposit go to the wrong account or will I have to claim it on my tax return. Anyone have any thoughts Reply I have been a Turbo Tax customer for four years, bank account is still the same. My address is the same. What is going on? Or is this an excuse for something else? A very dissatisfied tax customer. Reply Everyone take notice, the line about “our expectation now is that within days the error will be corrected and stimulus payments will begin being deposited into the correct bank accounts” was also on a post about this from December, word for word. Apparently this must not be the case. Reply Hi Evelyn, We know how important these stimulus funds are to many Americans and that everyone is anxious to get their money, now more than ever. Unfortunately, because of an IRS error, millions of payments were sent to the wrong accounts and some may not have received their stimulus payment. We have been working tirelessly on a solution with the Treasury and the IRS to get the stimulus payments deposited into the correct bank accounts. We will keep you updated on our efforts, and we will stay on this until you get your money. Please visit this TurboTax blog for additional updates: https://blog-turbotax-intuit-com-develop.go-vip.co/tax-news/wheres-my-second-stimulus-check-48658/ Hope to have more information to you soon. Sincerely, Katharina Reekmans Reply Why are you telling us that you are working on the issues to get your customers their money, and the IRS is saying that we have to wait and claim it when we file our 2020 taxes? Which is it? I’ve been a TurboTax customer for years. You need to right this wrong pretty quick or your company will suffer like the rest of those who were counting on their stimulus. Fix it. And fix it like, yesterday. Reply Where is my money? If the IRS sent it and turbo tax did something to it they should have to make it right and pay me the money that owed. Reply This is vague. Am I affected? Are you working on it? I got the first one fine, what’s the issue this time? Do I have to file my 2020 taxes to get this one? I have more questions than answers from TurboTax and the IRS. This all seems a little too planned. Reply So many people have actually spoken directly to the IRS. They WILL NOT be reissuing a deposit or paper check if Payment 2 shows unavailable. If we can find that out, I know Turbo Tax is aware. This company made that statement to pacify us, give false hope to those that really counting on the direct payment. We will have to file this in our 2020 taxes and I hope everyone doesn’t get screwed again. They definitely lost this 8 year customer! Shame on you Turbo Tax for not being transparent and honest. Reply Never using TurboTax again. H&R Block had no problem getting the money to their customers account and TurboTax only pretended to give a crap one they realized how much business they would stand to lose if they didn’t make a BS statement that doesn’t match at all what the IRS is saying. Money grubbing jerks! Reply What do you consider a couple of days? Is it 2, 4, a week? When we file our taxes? Just curious. Reply I got the first stimulus check in April no problem by direct deposit. Why all the sudden is there problems sending to the same account as I had in April. Irs is also saying the tool “Get my payment” it gives you the message that it has no information that means you’re not getting a stimulus check and you have to file a credit on your taxes. All of this is bull! Reply Same here Reply I have been a customer for 8 years now. If this isn’t corrected I will also take my business elsewhere and tell all my friends and family to take their business elsewhere. This is ridiculous! People’s lives are not games! Reply In some way Turbo Tax has to be involved in this duechbaggery of the highest level. I’ve had my tax refunds deposited to the same account for at least 7 years and the first stimulus went to the same account with no problem. Now they want us to hurry up and e file our taxes are they kidding? Sorry but why should I trust my refund will make it to the right account if the second stimulus didn’t. Turbo Tax is just helping the IRS straighten this out cause they have nothing better to do? I don’t think so Reply The IRS made the mistake by sending these payments out to HR block and turbo tax, just remember it’s the IRS who made the mistake not turbo tax. I’ve been filing my taxes with turbo for 10 years now never had issues till IRS decided to mess up!! Reply Hi Veronica, Thank you for being a valued TurboTax Customer. We know how important these stimulus funds are to you and many Americans and that everyone is anxious to get their money, now more than ever. We have been working tirelessly on a solution with the Treasury and the IRS to get the stimulus payments deposited into the correct bank accounts. We will keep you updated on our efforts, and we will stay on this until you get your money. Please visit the TurboTax blog for additional updates: Sincerely, Katharina Reekmans Reply What happened was , turbo tax opens accounts for people that don’t pay there fee at the time of the tax filing so they can take there fee out of that account. Well that is the account that the irs sent it too!! I only have one bank account so why was it sent to another one. That is the only explanation. Reply Never using Turbo Tax for anything ever again! Or Intuit for that matter. Reply I haven’t received the email that many people are getting assuring them that their money will be deposited soon. I filed with TurboTax and paid my filing fees with my refund. If someone could please confirm that everyone in this situation and not just those who received the email will be receiving their money in the near future that would be appreciated, thank you. Reply Since this is an “error” all on parties involved, Turbo Tax should be providing an update daily. I would like to read how they are progressing with the IRS. It will take more then just one statement for me. Just, how I am asked to check on my payment status, I suggest that Turbo Tax does the same. You should be providing your customer’s with the service we pay for! Reply Hi Taniffa, We have been working tirelessly on a solution with the Treasury and the IRS to get the stimulus payments deposited into the correct bank accounts. We will keep you updated on our efforts, and we will stay on this until you get your money. Please visit the TurboTax blog for additional updates: Hope to have more information to you soon. Sincerely, Katharina Reekmans Reply This doesn’t give us much info to work with. It’s a huge problem. Why don’t you just have a normal customer service number? Reply So if it says unavailable does that still mean if there’s a chance that we will get a direct deposit in our bank account? Reply Where is my money, turbo tax is playing around with people lives. I check my ITS transcript and the money was released! Reply I too am in desperate need of this Stimulus.. This is Unacceptable…. Reply Never filing with TurboTax or H&R Block again after this if I have to wait to receive credit for it on my taxes in a couple months!!! Reply When will you have an update on this issue??? Reply I Just Want To Know When I’m Going To Get My Direct Deposit.. Nothing Changed On My End, Everything Is Still The Same And I’m Not Understanding Why This Is Even Happening.. Reply This is very frustrating! How come the first payment last April was sent out with no issues and now there are issues? How does that happen? I can’t get any updates and have no idea if/when I’ll get the money. Someone owes us an explanation and a timeline of when these “issues” will be resolved. This wouldn’t fly if the tables were turned. Reply This is theft. Plain. Simple. As many have stated – how can MILLIONS receive timely deposits with the first stimulus (when the entire process was new, confusing and much more complicated) ……yet, they the EXACT same process the SECOND time around billions of dollars are “misplaced”. Is the IRS robbing us? Is Intuit/Turbo Tax defrauding us? Was this simply to collects millions in interest over a two week period? If someone files a class action law suit PLEASE let the rest of us know. I am seriously considering it as I type!!!! Reply Where’s the IRS’ statement on this? It’s sad that TurboTax is saying this and the IRS is saying something else. What is it?! Reply My parents, my younger sister, & my grandmother got there’s and everyone I’ve talked to but haven’t gotten mine yet. Both of my parents use TurboTax and I use it as well and they got there’s on time and haven’t gotten mine. Hopefully I’ll let mine soon ugh… Reply Never got the 1200 Reply TurboTax(Intuit), thanks for working on this. You announced that payments will be deposited into our accounts within the next few days – I hope this is true. I’m monitoring very closely. What is done over the next few days will aid my decision of whether to continue my 15+ years as a customer – or seek tax services elsewhere. Reply I believe this is an IRS issue. Maybe it was a way to gain a few days/weeks interest on a whole lotta dollars. The IRS had the correct info on my 1st stimulus deposit. Why would they disregard the latest information and send it to the closed account? They are not stupid and know how the systems work with tax prep. Not at all pleased with this. Just another lie. Reply How is it that peoples money was sent to the wrong account when a lot of people use direct deposit? This sounds like someone hacked the system! The first payment was fine but now this. The information is the same so why the screw ups! People need their money and this is crazy! Reply I also getting the same message “Status Not Available” when can we expect our payments? Reply Thank you Turbo Tax for working on this. You announced today that payments will be deposited into our accounts within the next few days – and I have to believe this is true. I’ll be watching closely. The actions that take place over the next few days will help in my decision to continue to be a 25+ year customer – or to look elsewhere for tax assistance. Reply This is very frustrating for all of us. We should not have to wait to file taxes before we can get our money. Reply I hope this is took care of and soon before tax time. I always have direct deposit and nothing has changed in 5 years with TurboTax so don’t understand why now and not the first check. Reply So if i understand correctly you guys are making millions drawing interest on our stimulus checks. When we are out here suffering to barely make it. Once again corp amercica takes all. Because its not the rich who use your service it hard working Americans. Great job Turbo Tax I am so glad you care about your customers. Thank you, Still waiting Reply Never using turbo tax again. I’m using H&R Block Reply You guys say we will get the money but IRS says we need to file for it in our taxes. Please don’t copy paste a link but actually answer my question with a yes or no. Reply The IRS website is saying anyone who doesn’t have a deposit date or check mailed date will have to file for the stimulus on our taxes. This is unreal and so disheartening. TurboTax is telling us one thing but the IRS website state something different. Who should we believe? I need this money to get by. Reply I haven’t received my stimulus money what happened the first one when straight to my account and the second one it’s taking forever pressure them turbo your company it’s at risk Reply Aww come on people. Y’all see it’s the IRS fault just like everything else wrong in the USA the GOV failed but is working on the solution. Reply I know that we’re all upset, I was upset too because I’m in the situation. Now I’m no spokesperson for Turbo Tax but it’s not their fault this happened to us. It’s the Treasury’s and IRS fault for not carefully taking care of us.. Now what could’ve happened Turbo Tax could’ve just rejected the pmt and it would have been sent back to the IRS and a check could take several weeks to receive. Instead TurboTax is working on it because I’m sure they know their reputation is at stake because of what the IRS did and there is a lot of people who do not understand that it is not TurboTax fault.. So I believe that in days people with bank accounts Will receive their stimulus payment because I am from a Tax group from Facebook and people with green dot card and Walmart cards are getting their stimulus payment sent to their cards today. And we are next I believe it… Reply Still no Stimulus checks get on the ball Intuit this is ridiculous! Reply Customer over 10 years but I will be switching over to hrblock this year. You guys lost yourselves a loyal customer. Reply H&R Block had the same issue Reply We always use Turbo tax every year. Got our first Stimulus. Now nothing for our second Stimulus. Our info is the same. Irs.gov doesn’t help. Says need more information. Very frustrating. Many need this financial help Reply So when will we get our money we shouldn’t have to wait to file taxes this is money we all need right now Reply Saying you’ll get this fixed and expecting all of us Americans to wait and claim these funds on our taxes is unacceptable. This shouldn’t take days to fix, especially when it shouldn’t have even happened in the first place. Yet again everyone who needs this money the most is forced to scrape by while we wait for these million dollar companies to get us our money. Unreal. Reply I will never use TurboTax again if I have to wait for my money in April. This is horrible Reply The IRS site says my payment is scheduled to be deposited on January 4, 2021. The last 4 digits of my bank account number shown is incorrect. The check is not in my account. What happened? Where’s my money? Reply Haven’t received my second stimulus. Got the first one no problem. Now it says “Status Not Available” I looked at the reasons it could say this and NONE apply to me. I am extremely disappointed in Turbo Tax. I’ve been a customer for years but not anymore. I’d sure like to know where my stimulus money is. Super disappointing. I was counting on that money. So if none of the reasons the IRS lists apply to me, then please tell me where it is. Zero info has changed. Jill Fargher Reply Hi Jill, We know how important these stimulus funds are to you and many Americans and that everyone is anxious to get their money, now more than ever. Unfortunately, because of an IRS error, millions of payments were sent to the wrong accounts and some may not have received their stimulus payment. We have been working tirelessly on a solution with the Treasury and the IRS to get the stimulus payments deposited into the correct bank accounts. We will keep you updated on our efforts, and we will stay on this until you get your money. Please visit this TurboTax blog for additional updates: https://blog-turbotax-intuit-com-develop.go-vip.co/tax-news/wheres-my-second-stimulus-check-48658/ Hope to have more information to you soon. Sincerely, Katharina Reekmans Reply So is you guys going to let us know when we will be getting are money we need are money just like everyone else. Reply When I called and waited well over an hour (mind you after speaking with the IRS and has blamed Intuit for the mistakes, it’s their accounts that are incorrect) Intuit hung up after I refused to accept that losing my money deserves an explanation and yes angry not loud that changes now! Reply I haven’t received my stimulus’s I got the first one but the payment portal says” not enough info ( were working on this” or I may not be eligible for the stimulus. I used turbo tax efile . I didn’t work any in 2019 or 2020 so am I still entitled to receive a check. They have my bank account cause it showed the first check and the account it went in and nothing has changed. Reply I have checked the IRS tool and it doesnt recognize my information. What i entered was on my TT return. I have a repayment plan and my refund went to that. Fees were paid out of pocket. If a have to file my return for my stimulus it is going to go to the IRS. People really need those stimulus payments. Please inform the public that if the owe they most likely will not have a stimulus. Reply Same here just check the IRS payment portal Same message I’m just disappointed nothing changes Reply I am in the same position filed for over 8 years using Turbo Tax including my 2019 and have not recd my payment as well, tried to call Turbo Tax a complete waste of time and money I spent utilizing their service.!!!! Reply I have been using turbo tax for 6 years now received my first stimulus check fine saying unavailable for the second one due to the fact I have used turbo tax I really feel let down Reply Hi Lacresha, We know how important these stimulus funds are to you and many Americans and that everyone is anxious to get their money, now more than ever. Unfortunately, because of an IRS error, millions of payments were sent to the wrong accounts and some may not have received their stimulus payment. We have been working tirelessly on a solution with the Treasury and the IRS to get the stimulus payments deposited into the correct bank accounts. We will keep you updated on our efforts, and we will stay on this until you get your money. Please visit this TurboTax blog for additional updates: https://blog-turbotax-intuit-com-develop.go-vip.co/tax-news/wheres-my-second-stimulus-check-48658/ Hope to have more information to you soon. Sincerely, Katharina Reekmans Reply Thanks for the form letter You’re saying the IRS is correcting their mistake and will send funds, but they’re saying the only way to get the money is to claim it through our 2020 tax return, which your are not set up for yet (you only have the first one, I checked last night) Please clarify! Reply I have used TurboTax for a number of years. I will be seriously investigating other tax preparation software for future filings. ‘We have been working tirelessly on a solution’ is not paying the mortgage and utilities. Reply Never using Turbo Tax again….I want what is due to me!! Reply I used turbo tax to file my taxes in 2019. I received my first stimulus just fine and nothing has changed but I haven’t received my second one says unavailable. This is crazy Reply I can’t believe this I’m getting screwed because turbo tax and the irs couldn’t get this issues resolved and had since august I will never use turbo tax software again I don’t care how much your competitors charge this is unacceptable! Reply I can’t get any information from the IRS site. I am wanting to know if my check went to Turbo Tax or if it’s just floating in the internet. My refunds have always been direct deposit and so was my last stimulus. I am wanting to know WHERE my payment is. Since IRS surprisingly has no answer maybe Turbo Tax does. Reply According to the irs when I talked to someone yesterday my stimulus was sent to green dot bank or sbtpg which is the company TurboTax uses and they gave me a number to call them since my stimulus was sent to TurboTax. But of course there’s no way I can talk to someone to find out what’s going on. Reply This is ridiculous I need to pay my rent I have babies they need things too… When can we start filing taxes because this is crazy… I need some money now. Reply This is totally unacceptable that my stimulus is delayed because of an error on your and the IRS’s part. Please fix this as soon as possible!!! Reply When will we have an update on this? Turbo Tax? I am reading we are going to have to wait to til we file our taxes which means it will be another 2 months minimum before we get our payment. Reply Please let us know how we can find out if we’re actually going to get a deposit or if we’ll have to do the recovery rebate claim on taxes. I’m a single mom and need this so badly right now! Please don’t give up on getting this fixed! Reply I been a customer to turbotax for MANY YEARS. H&R has fixed their customer stimulus problem and they are receiving payments.Stop making excuses. These people bills has and expiration date to be paid. The bill collector not gonna wait. Y’all gonna lose a lot of customers. Y’all not giving daily update on this matter. I gonna have to switch to H&R Block they are more professional to this matter Reply So what is the timeline for receiving our money. I am definitely eligible to receive as I am Head of Household. Please reply with a definite timeline. The current turbo tax worksheet only gives us a response to the first stimulus check and not the second one??? So how do we proceed. Reply This is tuition money for my last semester of nursing school. Just my luck 🙄 Reply What if you missing payments for dependents Reply Hi Antoinette, If you did not receive the additional payment for a qualifying dependent and you believe you were eligible you can claim the additional stimulus amounts in the form of a Recovery Rebate Credit. Please keep in mind that as it pertains to the additional stimulus payment the dependent must be under age 17. Hope this helps. Best, Katharina Reekmans Reply I have been a loyal TurboTax customer for almost 10 years now. Based on TurboTax just pointing the finger at the IRS instead of being proactive like HR Block. If TurboTax doesn’t get this fixed and I am forced to wait until I file my tax returns I will never use this software again and will recommend everyone that I help with on their taxes to use a company that try’s to proactively assist their customers. In addition TurboTax just cost me 600$ for our child as she turned 17 this fall. Rather than getting the money for her as a dependent due to her age being 16 when we filed our 2019 taxes we will now lose then since her age will be updated. Thanks TurboTax for causing delays in desperately needed money and costing your clients extra money in which we are entitled to. Reply Unfortunate that they are saying that we will have to do the rebate if we don’t get our stimulus meaning they will go off 2020 tax information meaning I won’t get the dependent $600 for my now 17 yr old son.. plus the irs will take the rebate money from your refund if you owe back taxes.. crazy.. Reply Any idea when the error will be resolved and money will be in the bank. Reply So am I I didn’t receive my second stimulus check which I’m in titled to receive one I receive the first stimulus check why not the second one nothing changes of my earning and I have not changed my bank account either I check in get my payment portal payment #2 not available they working or not enough information yet Reply Same here! You are not alone. Reply What is it says Status unavailable but I got it the first time by direct deposit? Reply Haven’t received anything regarding my stimulus. Keep saying not available. Reply Hi Barbara, We know how important these funds are for so many Americans and that everyone is anxious to get their money. According to the IRS, The Get My Payment tool will return “Payment Status Not Available” for several reasons. Please see more info discussed here on that topic: https://blog-turbotax-intuit-com-develop.go-vip.co/tax-news/wheres-my-second-stimulus-check-48658/ Sincerely, Katharina Reekmans Reply Mine says needs more information.. is this the same thing? Reply Why have I not received my second stimulus check. Why got my first one Reply What about if it still says “status not available” on the get my payment tool? I should be getting one this time but it still said that as of this morning. Reply Damn sloppy of the IRS to not vet out any testing for this stimulus check rollout. Although not surprising. It’s a shame that TurboTax has to jump through hoops to fix the issue on behalf of the agency. Reply We’re the irs says you have to claim it or your taxes will that be fixed in there website or will we not get a refund until taxes our done Reply Thousands of people aren’t going to use Turbo Tax this year due to this issue!!!! Reply Me nor my husband has received ours. Irs said it went to turbo card which I have never had. I hope this is fixed soon. Reply This is so frustrating. I’m glad Turbo Tax is updating people, since the IRS is NOT. How can the government be so careless with billions of dollars??? Never mind. That was rhetorical. 🙄🤦🏻♀️ Reply Hurry up! I have 4 children and I’m a single mom and we are depending on this money. Not to mention I’m sick with Covid. Come on! This is ridiculous! Reply There’s no information on the IRS website but it’s on my tax transcript . What is the true update? Reply I have been using your service for the past six years, but will be switching to a different tax preparation company this year. There was no issue receiving the first stimulus payment. Now all of a sudden those who had your preparation fees deducted from their return cannot receive it because of the intermediary bank you use? Somethings seems very off with this issue. I will be informing family, friends, and colleagues to steer very clear of Turbo Tax when choosing a tax preparation service; perhaps a company that cares for its customers such as H&R Block, who is managing to get their clients their stimulus. Reply I called irs fiscal department and they said my payment was sent out on the fourth to civista bank? I have my tt card account number and routing number on file on 21b of my taxes will I still be issued my stimulus? Reply Yeah, I got my taxes from last year and my last stimulus check no problem so why now does it say status not available? Was it sent to this turbo tax account? I seriously need to wait months for my 2020 taxes to get that money? Nah. Reply What if it doesn’t say anything? What if it just says “not available”. Reply I need my money now ! Y’all stealing from poor people! I’ll never use turbo tax again! Reply How do we know if we were affected by the irs sending payments to TurboTax my get my payment says stays not available but I filed with turbo tax Reply I’m assuming this is suppose to all be done before the 15th? Reply Does this mean we’re eventually going to get dd in bank account ? Reply What if it says In my account transcript with the irs my money was deposited on 01/04/2021 but the get my payment tool has no information and say payment status not available , I think it absolutely crazy this didn’t happen on our first stimulus but now we have this issue when we really need this money and they say if we don’t get it we have to claim it in our taxes which is not fair they need to retract that statement , this was a IRS error now we have to suffer . Reply Why is it that we qualify and the IRS says not available need more info or you don’t qualify. Reply What if it says that they need more information or that there is the possibility that you won’t get it… like what the heck o for the first one and I know that I still qualify for this one…. I need it ASAP Reply All what we as the American people are going threw and suffering like the Great Depression why do us like this!!! Praying Hard for Americans… Reply All my information is the same and I have not received mine Reply Why is mine being deposited on April 15,2021? Reply All my information was correct so haven’t I gotten my money yet Reply We need to hear from the IRS that the error is being corrected ASAP and that we won’t have to wait to claim it on our tax return!!! That is the only thing I want to hear out of them. Reply So my information is correct but I did use u all to do my taxes so haven’t I gotten my stimulus yet and will will I get it or not just a yes or no will do me just fine Reply So is this being fixed? Or do we have to wait until we file our taxes? The IRS is saying we will have to wait until we file, but now Turbo Tax is blaming the IRS and saying they are working to fix it. I guess this is what I get for choosing to pay for Turbo Tax’s services last year. Reply Do I need to do something or will it go back to the IRS and they will send it to the correct account? Reply I need my money! I’m about to be homeless! Reply How can they have the wrong bankIf you have the same bank as last year and the year before that? I been at my bank for over 15 years. Reply This is totally irresponsible! If payments were deposited on December 30th TurboTax should’ve been saw this error and began to rectify the problem, not wait until millions of Americans became outraged and upset! This could have been fixed immediately. If you cared about your customers you would’ve placed the direct deposits into our accounts as fast as H&R Block did! They made sure their customers received payments all of this week! I will never use TurboTax again after being a customer for nearly 10 years! Reply I have been on hold for over 2 hours waiting for turbo tax. I want answers. Reply I would like to know how this happened when the first check was deposited into my account with no problem. How would they have the wrong account this time. Makes no damn sense. As a turbo tax customer, the company should have put out an email to their customers letting them know what happened. I had to wait an hour and half in hold at the IRS to find this out. Completely unethical and unprofessional shame on you Turbo Tax Reply What if I filed through TurboTax and my status on the payment thru irs website says (status not available)? I don’t know if the payment was sent to TurboTax or if there is a problem with the irs system? Reply What about people who have no payment status available on irs.gov will you look out for those people too? Reply What if we haven’t received it at all ? We received the first one? My payment says status not available Reply That information is very conflicting! The IRS’s statement says that they asking people to file the credit with their taxes due to the fact they don’t have time to send it out again. So which is it? Reply Exactly. What about the “No Information Available” The IRS posted that those receiving that message won’t get a second stimulus and will have to wait until taxes are filed! We have bills to pay!!!!! This is completely unacceptable!! Reply When it’s in my account, then I’ll believe it. Till then… Reply I would like somebody from TurboTax to message me because I have a question and not only about the stimulus Reply You closed my account 2 weeks before the second stimulus was sent. But kept my account open from 2016-2017? I don’t get it. Reply Either we get the money or we take the money enough is enough. If burning down buildings is what it’s takes then so be it. Somebody will pay for it Reply It’s says you have our money Reply That’s a lie IRS website states they will not issue checks if it states payment #2. You will have to claim it on your taxes!!!!!! So try again TurboTax!!!!! Reply What if it’s deposited into the wrong account and I was set up for a paper check because I never gave a account number Reply What if I moved and don’t have the same bank account or address since I received my first stimulus payment? Reply What is it still says not available but i got the first payment perfectly fine. This is a life or death situation and i need that check. Reply What if I still haven’t gotten this second stimulus nor my tax refund? When I call IRS, they don’t know why it’s taking so long.. Reply Will the irs send paper checks out ? If so, when will we get them? Reply I wonder if the IRS will update their conflicting info that says all of us impacted By this error have to claim it on our taxes. I wish we could hear this from the horses mouth. Reply Yes I need it ASAP Reply What if it says u need more information Reply This is a blanketed statement sent to everyone. Doesn’t help me any. My funds were released to y’all 1/4 and now there lost and the IRS has no answered either. Somehow other tax experts have been able to get funds to their loyal customers, while you continue to give the same blanketed statement over and over. Reply Leave a ReplyCancel reply Browse Related Articles Tax Help How to File a Business Tax Extension: Deadlines, Forms, and Penalties Tax Tips The White Lotus Tax Lessons: Navigating Gift Taxes, Lump Sum Payouts, Hush Money, and the IRS Tax Questions What Day Are Taxes Due? April 15! How to File for a Tax Extension or Pay Taxes Online Tax Questions What Happens If You File Your Taxes Wrong? Late Filing Penalties, Interest, and More Tax Questions What’s Tax Deductible? 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I’ve yet to receive my 2nd payment but I got my 3rd payment. Been trying to get thru to the IRS to find out. Reply
Hi Tamisha, If you didn’t receive a stimulus payment for the 2nd stimulus check but were otherwise eligible then you may be able to can the Recovery Rebate Credit on your 2020 tax return for that amount. Click to learn more about the Recovery Rebate Credit. Hope this helps! Best, Katharina Reekmans Reply
I know turbo tax is really trying to get out payments to us. All of this was caused by rushing payments to 160 million people. I received my payment Monday morning and would like to personally thank turbo tax for helping that happen. I know this sucks but y’all will get the payments. Peace!! Reply
I have not received a payment yet. My question is: Why are they sending mine through U.S. Mail? I have been using Turbo Tax for years and although I don’t receive a refund from the IRS, I e-file my return and they take out my payment from my checking account. They have the bank info. Plus I get SS from the IRS deposited every month. Reply
They send you a check if you owed taxes. Only deposit if you got refunds.. I have the same situation. Reply
Thank you for your reply. I just wanted an explanation and could not get one. I did get the debit card in the mail this weekend, so I hope you did too or will soon.
THANK YOU, TURBOTAX! I got my direct deposit in the middle of the night! I’m so happy! Thank you for taking care of the problem for us. Now I can pay my bills and buy kleenex and boots for my kids, and I’m suddenly not stressed out. Huge relief! Hang in there, everyone. If you got the email your deposit should be coming soon! 😃🙏🏼🙌🏼👏🏼😘 Reply
I got an email from TurboTax still haven’t gotten anything and the IRS website still says payment not available 🥴 Reply
All The People Saying Thank You Are The Same People Who Were On Here Bashing TurboTax. Now Look At You. All U Needed To Have Was Some Patience. SMH!!! Reply
I posted a comment earlier about not receiving my stimulus payment, and I’m happy to say that I just received it about an hour or so ago! Thanks TurboTax for making this right! Just wanted to give an update & I’m hoping those who still haven’t gotten their stimulus payments get them very soon!! I know firsthand just how important it is to everyone!! Take care everyone & be safe!! Happy new year! Reply
We finally got our stimulus today!! So happy we don’t have to wait for 2020 tax filing!!! Anyone still waiting, keep checking!! TurboTax has fixed the problem!!! Reply
Thank you for moving so quickly!! I just asked about it about two hours ago and BANG!! It’s in my bank!!! 😃 Reply
Just received mine! I still have payment unavailable #2 on the IRS website so pay no attention to that if you see it. Reply
Got my check earlier but it was only half of what it should’ve been. Need some help here please. Reply
I know it is frustrating but to give everyone a heads up my money just hit my account. Just like Turbo Tax said it was the IRS FAULT Reply
Thank you Turbo Tax for making this right I just received mine in my credit union account. I will continue to use you for my taxes I’m really happy you fought for us!! Reply
I paid with my refund in 2019 and I still have not received my 2nd stimulus or got an email about it. I hope I get some information soon! Reply
Still nothing!!! And all “updates” only talk about people who had DD into a bank account. We used the turbo tax card and can’t get any info on what’s going on with our stimulus!! We need the money just as bad as everyone else and can’t get a straight answer. Reply
I haven’t got mine yet. I been doing my tax though you for 4years now. I will be change if I don’t see the 600 by January 15, Reply
Thanks turbo tax got mine finally today, see ya when I get my w2 , thanks for getting irs to do right thing …. Reply
I received the letter from TT overnight. However, no deposit as of yet. Does a anyone bank at USAA? Reply
Our’s was not posted this morning, or at 11 am CST when I last checked. I just checked at 1:40 pm CST and it is now posted! There is still hope!!! Thank you TurboTa for working with the IRS to get this fixed!! Reply
I’ve received the email this morning that my stimulus will be deposited into my account today but as now I haven’t received any funds. Reply
Hi I’m still waiting on my second stimulus transcript says issued 01/04/2021 and I haven’t received a deposit yet. My tax preparer used turbo tax and fees was taken out when I filed 2019 tax return and my transcript says credit to my account 01/18/2021. Reply
I just received mine, although I never an email from TurboTax & the IRS still states “payment not available”. Thanks TurboTax!! Reply
Still have not received mine nor have I gotten an email indicating this issue is being resolved. Reply
Lord I’m hoping mines will be there today !!!! Turbo tax see you on the first day of filing to get my taxes I’m a loyal customer despite all the harsh negative fed back you guys getting because of an error IRS made me and my family really are in desperate need of this money Reply
Just got mine about a half hour ago via direct deposit, Wells Fargo. My IRS status says “status not available.” Reply
Still haven’t received mine but I have capital one not a bank card so I suspect it will be in there soon. HOPEFULLY!! Thank you turbo tax for working hard for us all. Reply
I got the email telling me the good news and to expect my payment on the 8th, but still nothing in my bank! Reply
I just received my stimulus 5 minutes ago in my bank account my status on IRS also said not available, hang in there I believe you will get it soon, praying everyone gets their stimulus very soon. Reply
I just received my second stimulus check. Thank you Turbo Tax for all your hard work and cleaning up the Irs’s mess! Reply
For those who did receive their Direct Deposit today, did your IRS status page have the “Status not Available” error prior to today? Does it still have this error? Trying to figure out if what the IRS said is accurate or not. They said if you have this error you would not receive a direct deposit. Reply
I recorded the first one fine but this time the irs is saying there’s no information, and i haven’t been updated by anyone. Reply
Got the email but still no deposit and IRS site says the same. Did everyone who used Turbotax get the email or only those getting a deposit ? How do we know if we are getting it or not or if we have to wait and file with taxes ? Reply
Hi Rebekah, If you received an email from us today, your stimulus payment should be deposited in the next few days. Please be patient, it may take some time for your stimulus payment to be processed by your bank and show up in your account. I hope this helps. Sincerely, Katharina Reekmans Reply
Have not received any updates from TurboTax concerning this issue- still have not received stimulus payment for which direct deposit info was provided-cannot get in touch with or contact with a live person concerning this – this is unprofessional and unacceptable- not good customer service Michelle Reply
Hi Michelle, If you have not received an email please take a look at our list of FAQs regarding this issue as they may apply to you. I hope this helps. Sincerely, Katharina Reekmans Reply
Hi Jillian, If you have not received an email please take a look at our list of FAQs regarding this issue as they may apply to you. I hope this helps. Best, Katharina Reekmans Reply
Turbo tax I have not received my stimulus nor have I received an email from you guys withholding my stimulus. Reply
I am seeing the same issue as most…I received the email from TurboTax that the error has been addressed and my direct deposit should be in my account on the 8th (which its not), I understand some banks can take more time however on the IRS site its showing the Payment #2 – Status Not Available and per the IRS I will have to claim it on my taxes however Turbo Tax is saying I will get the deposit. I like many others are very confused. Please clarify this for everyone as I did not have any issues with the first stimulus direct deposit. Reply
They came through people.. I just received my check via did! Thanks turbo for fixing the issue! Reply
Why did I receive an email from turbo tax stating on the subject line “update for your second stimulus check” and I opened the email to find a big 5 ad?!?! Reply
Finally got my stimulus even though the irs payment status said not available. Thank you for working on this turbo tax!! Reply
I really hope that things turn around for everyone. I know It’s a low time for most and we need the money but you all are truly blaming and being brats in this comment section.. Reply
If H&R Block fixed theirs already then turbo tax has no excuses so turbo tax has lost my business forsure my family was depending on this money and still nothing it is not fair Reply
Thank you TurboTax. My check just posted to my account. They are not lying. Please be patient. My payment also said status unavailable. I will be doing my taxes with you guys this year also. Mistakes happen. Thank you for taking care of us. Reply
Do you have a federal bank or a credit union? Mines a federal bank, still waiting on mine. I hope it comes soon! Reply
Will never use turbo tax again I needed that check for my bills and you guys could care less fix this my butt you guys are trash Reply
Has anyone who received this new Jan 8th email, that the problem has been solved ACTUALLY received their money yet? I frantically check my bank account. Reply
Thank you turbo tax! I know it’s not your fault! A lot of other taxing companies are dealing with the same issue with the IRS issuing payment to other accounts. I don’t hold y’all responsible! This stimulus is extra money we all didn’t have so it should be a blessing to receive it! Unlike the other rude comments. I have been with y’all for years and I’m not going anywhere! The rates are amazing and the customer service is impeccable! Thank you again for the continued support! Reply
It’s the day of the payment and I know I’m not the only person with a 0 balance just saying if the payments were sent out on the 1/4/2021 then why is it taking so long to get it I s what I’m trying to figure out Reply
Hi Denise, If you changed your bank account or if your account was closed, your bank has to reject this payment and send it back. We are working with the IRS and Treasury to find an alternative way to deliver your stimulus payment. Please check out our list of FAQs regarding this issue as they may apply to you. I hope this helps. Best, Katharina Reekmans Reply
I’m with everyone else….Never using TurboTax again. This screw up couldn’t have happened at a worse time. If it was y’all’s money, there would be hell to pay. I’m so disgusted. Reply
My credit union released a statement saying as of yesterday all stimulus pmts that are being sent through direct deposit have already done so and if you haven’t received it by now you will most likely get your stimulus through the mail. I’m confused now with turbo tax saying we should start seeing direct deposit as of today. At this point I really don’t think I’m going to get a stimulus check. I guess I will have to file for the rebate on my taxes.🙄 Reply
Payment Status #2 – Not Available Looks like whoever has this error isn’t getting their checks. Thanks so much Turbotax and IRS. Even if you somehow fixed this (which you won’t) I still won’t be using you anymore. Good job. Have fun loseing a significant amount of customers. Reply
So if I got the email from TT claiming my money will be deposited. The IRS GMP site still stating ‘Payment #2 Status – Not Available’…will I get the money DD or do I just claim it on my taxes? Was this just for the people who saw incorrect DD information on the IRS site? I still have questions, and I’m sure I’m not the only one. Reply
I received the first email but not the second……does this mean I will have to file on taxes? My information has not changed and been using TurboTax for 3 years. My bank is first commence credit union. Reply
Thank you TT for trying to clear things up. Reading the comment thread truly puts our society in perspective. We are all whinny , and entitled, and can’t recognize when someone’s trying to work through a problem and create a solution. They act as if TT is the problem, they are not. But yet instead of doing nothing and remaining silent they are trying to help. But a lot of you are so blind , you can’t see. Reply
Oh cool,vague reply’s to pacify us over a $3000 error.don’t worry we’re rich and my kids and wife aren’t hurting,not at all. I’ll be giving this to the end of today to see if it’s pending in my account. If not I’m taking my taxes elsewhere this year. Reply
First of all, this is insane! Everyone needs this money and yet a lot of us are still waiting. They pushed this right in the wrong direction! I am one of the thousands that have the Not available message….. so which is it, am I getting the stimulus or not?! I’m so frustrated and exhausted from stealing from Peter to pay Paul! I have a family to support and bills need paid. Reply
I agree with all you .. this make no sense at all turbo tax blame IRS —-IRS blame turbo one thing is said on IRS website and then we get an email payment arriving on 01-08-21 been waiting never again this unbelievable Reply
Well it’s Jan 8 & no stimulus yet! We shall see.. I am happy that Turbo Tax is trying to correct it.. I just don’t know what to believe, one thing says you have to file and they say the $$ is coming now.. Who knows! I got got my first one fine and I’ve been with Turbo for several years.. Reply
They are actually truly depositing these funds now into whatever account you received your refunds in. I received mine into my account today (it wasn’t in there this morning but it showed up this afternoon. STPG website shows they are attempting to have everyone’s mo eh processed now and they started yesterday. They expect everyone who had accounts on file with the irs to start seeing them as early as today but by Monday the 11th is what their website shows. My it’s status kept saying Payment 2 not available or not enough info even though I know I was qualified to receive it and had not trouble receiving the first one. TPG is the bank that processes TurboTax fees when you do your refund through TurboTax, and the IRS basically just made a HUGE error by sending these payments to them. This happened to some accounts with that first stimulus but the IRS required them to send the misdirected payments back to the irs so they could reissue them, but this time it is nearing tax season and the irs advised they do not have time to reissue those payments so they advised TPG to go ahead and direct deposit them to the accounts that are in file with the irs. TurboTax and TPG are awesome for fixing this issue for everyone that the irs caused. Reply
Yes, my family and I can definitely use the stimulus money. But my goodness! The amount of greed and lack of compassion these days is sickening. TurboTax, thank you for working to get us our money. I do know several that have already received theirs after y’all resolved the problem. Reply
I paid for our taxes up front and did not use the feature where they take my tax preparation fee out of my refund and it has also happened to me. No check.. no money. I have 5 teenagers at home full time since school is still closed… literally eating me out of our house and our bills have doubled. Help. 🙁 Reply
I’ve been using TurboTax since it’s inception. I’ve never needed a hand from anyone until right now, got covid directly after Christmas and it left me between a rock and a hard place financially. The second stimulus payment would have carried me through this gap in earnings perfectly, as intended. I will never use TurboTax again, and I’ll never suggest their products as I have in the past. Reply
Anyone have payment status not available and actually receive their money? Turbo tax said they were fixing their errors… does this include us? Reply
Yes it was I’m one of you guys but turbo tax message update yesterday that it will sending payment today they already fix the problems the payment will be sent out today and it depends on your bank I got mind today finally and thanks turbo tax for your efforts to fix the problem
This is very frustrating. Turbo Tax says they are working on it. IRS says they will not be issuing further payments. I am a six year customer. Generic statements don’t cut it! You have lost me as a customer!!! Reply
I think that TurboTax couldn’t have planned for this and hindsight is always a bummer . I think I will pay upfront to have my taxes done in the future . Than I don’t create a scapegoat for these unfortunate glitches . This isn’t turbo tax fault the government has know. For sometime they were gonna wait until the end of the fiscal year to send out stimulus checks . It’s a good time to disperse money to people , because it’s a slow time of year . I think we need to be a little more open minded . I still value Turbo Tax services Reply
What is wrong with everyone? Has everyone become dense? Did any of you all read the Turbotax statements? You really believe our government over a company that is based off of customer satisfaction? Wake up! It’s this type of ignorant mob mentality that causes events like what happened in the Capitol. Seriously, calm down. If you don’t have your money by the 15th, then raise hell. But to blame a company for something they apparently had no control over, AND who took the initiative to fix the problem, is foolish. We were owed explanations and we received them. Reply
I’ll never use Turbo Tax again. I have used Turbo Tax for years and they should send us our payment even if the IRS made a mistake. I suggest as soon as we can update our bank information for the 3rd stimulus we do so and change it from the account that was used for Turbo Tax. Reply
You guys are insensitive crooks. You’re blaming irs while they’re blaming you. You don’t have definitive answers to our where my money is. All I know is that I’m not ever doing business here again. Reply
I have used TurboTax for 8 years. I got the first check with no issues, but not this time -“Not available” when I check the site. It infuriates me to find out it is because of the company I PAID to file my taxes. If I don’t see that money in my bank by the 15th- I will no longer use TurboTax. Ridiculous- get it together! Reply
I received mines today n on the irs page says no statues available I use chime at it at 4:30 it got sent them at 2pm deposited at 4ish Reply
IRS says we have to file taxes but turbo tax says they are working on this. Which is it? What if I am not filing taxes? Reply
This absolutely crazy just got a email same verbiage they working on it but seems like turbo tax just want to place blame on IRS …unhappy customer Reply
Got the email from TurboTax saying the deposits will be coming on the 8th when I check the irs wee sure it says payment #2 status not available still confused if I have to claim on my tax refund or wait and see if they deposit it Reply
Add me to the list of people taking their business elsewhere this year if we have to file taxes in order to get the money we desperately need NOW. Reply
new email from turbo tax: “Dear Valued TurboTax Customer, Great news, your stimulus payment is on the way! We are happy to share that stimulus payments will begin to be deposited starting January 8th. We expect most payments to be available that day, but your bank could take a few business days to process. Your payment will be deposited into the same bank account that you received your 2019 tax refund. We have been working tirelessly with the Treasury and IRS to get your stimulus payment to you. We know how important these funds are for so many Americans and we regret that an IRS error caused a delay in you receiving your stimulus payment. “ well its Jan. 8th and irs wheres my stimulus tool still says “no info available” sounds like another patronizing technique in hopes to not lose customers. Contradicting statements from turbo tax and the irs. im just confused now…. Reply
Completely agree, the communication is so inconsistent…it’s making me have more doubt in your company and I have been with you for 8 years, if this isn’t made right and I get my money, I’m gone. Reply
Let’s go Turbo Tax staff !!! pull through for America and carry the irs on your back while doing it. Atleast Turbo got our backs. Thank You all at Turbo Tax for doing the most in America’s time of need . -Loyal Customer Reply
If I have to wait to claim my second stimulus chiefly when I file my 2020 taxes guess who I will NOT be doing it with… YOU! As will everyone else that isn’t getting the money they are owed on time! Reply
If I do not get my stimulus either today or tomorrow I will no longer user your service to file taxes. Which is unfortunate because I’ve been using TurboTax for years, but now I can’t trust you as a company. Checks are being sent out today yet irs still shows no payment available…. their website said that the credit will have to be claimed on 2020 returns. So which is it? You sending us our money or blowing smoke up or behinds? Reply
If Turbo Tax doesn’t correct this issue I will never use Turbo Tax again. Turbo Tax you need to resolve this ASAP people are really ruining your reputation. Reply
Most definitely they have my information from the first check what’s the problem now I think imma do my taxes somewhere else I want my money and they talking about a third one this mite continue… Reply
Are most of you seeing the status not available when you check status using the GET MY PAYMENT tool? I’m a Turbo tax customer just wondering because what I’ve read from the IRS states that that message means you want receive the 2nd stimulus that you’ll be required to claim it when filing your 2020 return. But then I see all these affecting TURBO tax customers so which is it did my deposit go to the wrong account or will I have to claim it on my tax return. Anyone have any thoughts Reply
I have been a Turbo Tax customer for four years, bank account is still the same. My address is the same. What is going on? Or is this an excuse for something else? A very dissatisfied tax customer. Reply
Everyone take notice, the line about “our expectation now is that within days the error will be corrected and stimulus payments will begin being deposited into the correct bank accounts” was also on a post about this from December, word for word. Apparently this must not be the case. Reply
Hi Evelyn, We know how important these stimulus funds are to many Americans and that everyone is anxious to get their money, now more than ever. Unfortunately, because of an IRS error, millions of payments were sent to the wrong accounts and some may not have received their stimulus payment. We have been working tirelessly on a solution with the Treasury and the IRS to get the stimulus payments deposited into the correct bank accounts. We will keep you updated on our efforts, and we will stay on this until you get your money. Please visit this TurboTax blog for additional updates: https://blog-turbotax-intuit-com-develop.go-vip.co/tax-news/wheres-my-second-stimulus-check-48658/ Hope to have more information to you soon. Sincerely, Katharina Reekmans Reply
Why are you telling us that you are working on the issues to get your customers their money, and the IRS is saying that we have to wait and claim it when we file our 2020 taxes? Which is it? I’ve been a TurboTax customer for years. You need to right this wrong pretty quick or your company will suffer like the rest of those who were counting on their stimulus. Fix it. And fix it like, yesterday. Reply
Where is my money? If the IRS sent it and turbo tax did something to it they should have to make it right and pay me the money that owed. Reply
This is vague. Am I affected? Are you working on it? I got the first one fine, what’s the issue this time? Do I have to file my 2020 taxes to get this one? I have more questions than answers from TurboTax and the IRS. This all seems a little too planned. Reply
So many people have actually spoken directly to the IRS. They WILL NOT be reissuing a deposit or paper check if Payment 2 shows unavailable. If we can find that out, I know Turbo Tax is aware. This company made that statement to pacify us, give false hope to those that really counting on the direct payment. We will have to file this in our 2020 taxes and I hope everyone doesn’t get screwed again. They definitely lost this 8 year customer! Shame on you Turbo Tax for not being transparent and honest. Reply
Never using TurboTax again. H&R Block had no problem getting the money to their customers account and TurboTax only pretended to give a crap one they realized how much business they would stand to lose if they didn’t make a BS statement that doesn’t match at all what the IRS is saying. Money grubbing jerks! Reply
What do you consider a couple of days? Is it 2, 4, a week? When we file our taxes? Just curious. Reply
I got the first stimulus check in April no problem by direct deposit. Why all the sudden is there problems sending to the same account as I had in April. Irs is also saying the tool “Get my payment” it gives you the message that it has no information that means you’re not getting a stimulus check and you have to file a credit on your taxes. All of this is bull! Reply
I have been a customer for 8 years now. If this isn’t corrected I will also take my business elsewhere and tell all my friends and family to take their business elsewhere. This is ridiculous! People’s lives are not games! Reply
In some way Turbo Tax has to be involved in this duechbaggery of the highest level. I’ve had my tax refunds deposited to the same account for at least 7 years and the first stimulus went to the same account with no problem. Now they want us to hurry up and e file our taxes are they kidding? Sorry but why should I trust my refund will make it to the right account if the second stimulus didn’t. Turbo Tax is just helping the IRS straighten this out cause they have nothing better to do? I don’t think so Reply
The IRS made the mistake by sending these payments out to HR block and turbo tax, just remember it’s the IRS who made the mistake not turbo tax. I’ve been filing my taxes with turbo for 10 years now never had issues till IRS decided to mess up!! Reply
Hi Veronica, Thank you for being a valued TurboTax Customer. We know how important these stimulus funds are to you and many Americans and that everyone is anxious to get their money, now more than ever. We have been working tirelessly on a solution with the Treasury and the IRS to get the stimulus payments deposited into the correct bank accounts. We will keep you updated on our efforts, and we will stay on this until you get your money. Please visit the TurboTax blog for additional updates: Sincerely, Katharina Reekmans Reply
What happened was , turbo tax opens accounts for people that don’t pay there fee at the time of the tax filing so they can take there fee out of that account. Well that is the account that the irs sent it too!! I only have one bank account so why was it sent to another one. That is the only explanation. Reply
I haven’t received the email that many people are getting assuring them that their money will be deposited soon. I filed with TurboTax and paid my filing fees with my refund. If someone could please confirm that everyone in this situation and not just those who received the email will be receiving their money in the near future that would be appreciated, thank you. Reply
Since this is an “error” all on parties involved, Turbo Tax should be providing an update daily. I would like to read how they are progressing with the IRS. It will take more then just one statement for me. Just, how I am asked to check on my payment status, I suggest that Turbo Tax does the same. You should be providing your customer’s with the service we pay for! Reply
Hi Taniffa, We have been working tirelessly on a solution with the Treasury and the IRS to get the stimulus payments deposited into the correct bank accounts. We will keep you updated on our efforts, and we will stay on this until you get your money. Please visit the TurboTax blog for additional updates: Hope to have more information to you soon. Sincerely, Katharina Reekmans Reply
This doesn’t give us much info to work with. It’s a huge problem. Why don’t you just have a normal customer service number? Reply
So if it says unavailable does that still mean if there’s a chance that we will get a direct deposit in our bank account? Reply
Where is my money, turbo tax is playing around with people lives. I check my ITS transcript and the money was released! Reply
Never filing with TurboTax or H&R Block again after this if I have to wait to receive credit for it on my taxes in a couple months!!! Reply
I Just Want To Know When I’m Going To Get My Direct Deposit.. Nothing Changed On My End, Everything Is Still The Same And I’m Not Understanding Why This Is Even Happening.. Reply
This is very frustrating! How come the first payment last April was sent out with no issues and now there are issues? How does that happen? I can’t get any updates and have no idea if/when I’ll get the money. Someone owes us an explanation and a timeline of when these “issues” will be resolved. This wouldn’t fly if the tables were turned. Reply
This is theft. Plain. Simple. As many have stated – how can MILLIONS receive timely deposits with the first stimulus (when the entire process was new, confusing and much more complicated) ……yet, they the EXACT same process the SECOND time around billions of dollars are “misplaced”. Is the IRS robbing us? Is Intuit/Turbo Tax defrauding us? Was this simply to collects millions in interest over a two week period? If someone files a class action law suit PLEASE let the rest of us know. I am seriously considering it as I type!!!! Reply
Where’s the IRS’ statement on this? It’s sad that TurboTax is saying this and the IRS is saying something else. What is it?! Reply
My parents, my younger sister, & my grandmother got there’s and everyone I’ve talked to but haven’t gotten mine yet. Both of my parents use TurboTax and I use it as well and they got there’s on time and haven’t gotten mine. Hopefully I’ll let mine soon ugh… Reply
TurboTax(Intuit), thanks for working on this. You announced that payments will be deposited into our accounts within the next few days – I hope this is true. I’m monitoring very closely. What is done over the next few days will aid my decision of whether to continue my 15+ years as a customer – or seek tax services elsewhere. Reply
I believe this is an IRS issue. Maybe it was a way to gain a few days/weeks interest on a whole lotta dollars. The IRS had the correct info on my 1st stimulus deposit. Why would they disregard the latest information and send it to the closed account? They are not stupid and know how the systems work with tax prep. Not at all pleased with this. Just another lie. Reply
How is it that peoples money was sent to the wrong account when a lot of people use direct deposit? This sounds like someone hacked the system! The first payment was fine but now this. The information is the same so why the screw ups! People need their money and this is crazy! Reply
Thank you Turbo Tax for working on this. You announced today that payments will be deposited into our accounts within the next few days – and I have to believe this is true. I’ll be watching closely. The actions that take place over the next few days will help in my decision to continue to be a 25+ year customer – or to look elsewhere for tax assistance. Reply
This is very frustrating for all of us. We should not have to wait to file taxes before we can get our money. Reply
I hope this is took care of and soon before tax time. I always have direct deposit and nothing has changed in 5 years with TurboTax so don’t understand why now and not the first check. Reply
So if i understand correctly you guys are making millions drawing interest on our stimulus checks. When we are out here suffering to barely make it. Once again corp amercica takes all. Because its not the rich who use your service it hard working Americans. Great job Turbo Tax I am so glad you care about your customers. Thank you, Still waiting Reply
You guys say we will get the money but IRS says we need to file for it in our taxes. Please don’t copy paste a link but actually answer my question with a yes or no. Reply
The IRS website is saying anyone who doesn’t have a deposit date or check mailed date will have to file for the stimulus on our taxes. This is unreal and so disheartening. TurboTax is telling us one thing but the IRS website state something different. Who should we believe? I need this money to get by. Reply
I haven’t received my stimulus money what happened the first one when straight to my account and the second one it’s taking forever pressure them turbo your company it’s at risk Reply
Aww come on people. Y’all see it’s the IRS fault just like everything else wrong in the USA the GOV failed but is working on the solution. Reply
I know that we’re all upset, I was upset too because I’m in the situation. Now I’m no spokesperson for Turbo Tax but it’s not their fault this happened to us. It’s the Treasury’s and IRS fault for not carefully taking care of us.. Now what could’ve happened Turbo Tax could’ve just rejected the pmt and it would have been sent back to the IRS and a check could take several weeks to receive. Instead TurboTax is working on it because I’m sure they know their reputation is at stake because of what the IRS did and there is a lot of people who do not understand that it is not TurboTax fault.. So I believe that in days people with bank accounts Will receive their stimulus payment because I am from a Tax group from Facebook and people with green dot card and Walmart cards are getting their stimulus payment sent to their cards today. And we are next I believe it… Reply
Customer over 10 years but I will be switching over to hrblock this year. You guys lost yourselves a loyal customer. Reply
We always use Turbo tax every year. Got our first Stimulus. Now nothing for our second Stimulus. Our info is the same. Irs.gov doesn’t help. Says need more information. Very frustrating. Many need this financial help Reply
So when will we get our money we shouldn’t have to wait to file taxes this is money we all need right now Reply
Saying you’ll get this fixed and expecting all of us Americans to wait and claim these funds on our taxes is unacceptable. This shouldn’t take days to fix, especially when it shouldn’t have even happened in the first place. Yet again everyone who needs this money the most is forced to scrape by while we wait for these million dollar companies to get us our money. Unreal. Reply
The IRS site says my payment is scheduled to be deposited on January 4, 2021. The last 4 digits of my bank account number shown is incorrect. The check is not in my account. What happened? Where’s my money? Reply
Haven’t received my second stimulus. Got the first one no problem. Now it says “Status Not Available” I looked at the reasons it could say this and NONE apply to me. I am extremely disappointed in Turbo Tax. I’ve been a customer for years but not anymore. I’d sure like to know where my stimulus money is. Super disappointing. I was counting on that money. So if none of the reasons the IRS lists apply to me, then please tell me where it is. Zero info has changed. Jill Fargher Reply
Hi Jill, We know how important these stimulus funds are to you and many Americans and that everyone is anxious to get their money, now more than ever. Unfortunately, because of an IRS error, millions of payments were sent to the wrong accounts and some may not have received their stimulus payment. We have been working tirelessly on a solution with the Treasury and the IRS to get the stimulus payments deposited into the correct bank accounts. We will keep you updated on our efforts, and we will stay on this until you get your money. Please visit this TurboTax blog for additional updates: https://blog-turbotax-intuit-com-develop.go-vip.co/tax-news/wheres-my-second-stimulus-check-48658/ Hope to have more information to you soon. Sincerely, Katharina Reekmans Reply
So is you guys going to let us know when we will be getting are money we need are money just like everyone else. Reply
When I called and waited well over an hour (mind you after speaking with the IRS and has blamed Intuit for the mistakes, it’s their accounts that are incorrect) Intuit hung up after I refused to accept that losing my money deserves an explanation and yes angry not loud that changes now! Reply
I haven’t received my stimulus’s I got the first one but the payment portal says” not enough info ( were working on this” or I may not be eligible for the stimulus. I used turbo tax efile . I didn’t work any in 2019 or 2020 so am I still entitled to receive a check. They have my bank account cause it showed the first check and the account it went in and nothing has changed. Reply
I have checked the IRS tool and it doesnt recognize my information. What i entered was on my TT return. I have a repayment plan and my refund went to that. Fees were paid out of pocket. If a have to file my return for my stimulus it is going to go to the IRS. People really need those stimulus payments. Please inform the public that if the owe they most likely will not have a stimulus. Reply
I am in the same position filed for over 8 years using Turbo Tax including my 2019 and have not recd my payment as well, tried to call Turbo Tax a complete waste of time and money I spent utilizing their service.!!!! Reply
I have been using turbo tax for 6 years now received my first stimulus check fine saying unavailable for the second one due to the fact I have used turbo tax I really feel let down Reply
Hi Lacresha, We know how important these stimulus funds are to you and many Americans and that everyone is anxious to get their money, now more than ever. Unfortunately, because of an IRS error, millions of payments were sent to the wrong accounts and some may not have received their stimulus payment. We have been working tirelessly on a solution with the Treasury and the IRS to get the stimulus payments deposited into the correct bank accounts. We will keep you updated on our efforts, and we will stay on this until you get your money. Please visit this TurboTax blog for additional updates: https://blog-turbotax-intuit-com-develop.go-vip.co/tax-news/wheres-my-second-stimulus-check-48658/ Hope to have more information to you soon. Sincerely, Katharina Reekmans Reply
You’re saying the IRS is correcting their mistake and will send funds, but they’re saying the only way to get the money is to claim it through our 2020 tax return, which your are not set up for yet (you only have the first one, I checked last night) Please clarify! Reply
I have used TurboTax for a number of years. I will be seriously investigating other tax preparation software for future filings. ‘We have been working tirelessly on a solution’ is not paying the mortgage and utilities. Reply
I used turbo tax to file my taxes in 2019. I received my first stimulus just fine and nothing has changed but I haven’t received my second one says unavailable. This is crazy Reply
I can’t believe this I’m getting screwed because turbo tax and the irs couldn’t get this issues resolved and had since august I will never use turbo tax software again I don’t care how much your competitors charge this is unacceptable! Reply
I can’t get any information from the IRS site. I am wanting to know if my check went to Turbo Tax or if it’s just floating in the internet. My refunds have always been direct deposit and so was my last stimulus. I am wanting to know WHERE my payment is. Since IRS surprisingly has no answer maybe Turbo Tax does. Reply
According to the irs when I talked to someone yesterday my stimulus was sent to green dot bank or sbtpg which is the company TurboTax uses and they gave me a number to call them since my stimulus was sent to TurboTax. But of course there’s no way I can talk to someone to find out what’s going on. Reply
This is ridiculous I need to pay my rent I have babies they need things too… When can we start filing taxes because this is crazy… I need some money now. Reply
This is totally unacceptable that my stimulus is delayed because of an error on your and the IRS’s part. Please fix this as soon as possible!!! Reply
When will we have an update on this? Turbo Tax? I am reading we are going to have to wait to til we file our taxes which means it will be another 2 months minimum before we get our payment. Reply
Please let us know how we can find out if we’re actually going to get a deposit or if we’ll have to do the recovery rebate claim on taxes. I’m a single mom and need this so badly right now! Please don’t give up on getting this fixed! Reply
I been a customer to turbotax for MANY YEARS. H&R has fixed their customer stimulus problem and they are receiving payments.Stop making excuses. These people bills has and expiration date to be paid. The bill collector not gonna wait. Y’all gonna lose a lot of customers. Y’all not giving daily update on this matter. I gonna have to switch to H&R Block they are more professional to this matter Reply
So what is the timeline for receiving our money. I am definitely eligible to receive as I am Head of Household. Please reply with a definite timeline. The current turbo tax worksheet only gives us a response to the first stimulus check and not the second one??? So how do we proceed. Reply
Hi Antoinette, If you did not receive the additional payment for a qualifying dependent and you believe you were eligible you can claim the additional stimulus amounts in the form of a Recovery Rebate Credit. Please keep in mind that as it pertains to the additional stimulus payment the dependent must be under age 17. Hope this helps. Best, Katharina Reekmans Reply
I have been a loyal TurboTax customer for almost 10 years now. Based on TurboTax just pointing the finger at the IRS instead of being proactive like HR Block. If TurboTax doesn’t get this fixed and I am forced to wait until I file my tax returns I will never use this software again and will recommend everyone that I help with on their taxes to use a company that try’s to proactively assist their customers. In addition TurboTax just cost me 600$ for our child as she turned 17 this fall. Rather than getting the money for her as a dependent due to her age being 16 when we filed our 2019 taxes we will now lose then since her age will be updated. Thanks TurboTax for causing delays in desperately needed money and costing your clients extra money in which we are entitled to. Reply
Unfortunate that they are saying that we will have to do the rebate if we don’t get our stimulus meaning they will go off 2020 tax information meaning I won’t get the dependent $600 for my now 17 yr old son.. plus the irs will take the rebate money from your refund if you owe back taxes.. crazy.. Reply
So am I I didn’t receive my second stimulus check which I’m in titled to receive one I receive the first stimulus check why not the second one nothing changes of my earning and I have not changed my bank account either I check in get my payment portal payment #2 not available they working or not enough information yet Reply
Hi Barbara, We know how important these funds are for so many Americans and that everyone is anxious to get their money. According to the IRS, The Get My Payment tool will return “Payment Status Not Available” for several reasons. Please see more info discussed here on that topic: https://blog-turbotax-intuit-com-develop.go-vip.co/tax-news/wheres-my-second-stimulus-check-48658/ Sincerely, Katharina Reekmans Reply
What about if it still says “status not available” on the get my payment tool? I should be getting one this time but it still said that as of this morning. Reply
Damn sloppy of the IRS to not vet out any testing for this stimulus check rollout. Although not surprising. It’s a shame that TurboTax has to jump through hoops to fix the issue on behalf of the agency. Reply
We’re the irs says you have to claim it or your taxes will that be fixed in there website or will we not get a refund until taxes our done Reply
Me nor my husband has received ours. Irs said it went to turbo card which I have never had. I hope this is fixed soon. Reply
This is so frustrating. I’m glad Turbo Tax is updating people, since the IRS is NOT. How can the government be so careless with billions of dollars??? Never mind. That was rhetorical. 🙄🤦🏻♀️ Reply
Hurry up! I have 4 children and I’m a single mom and we are depending on this money. Not to mention I’m sick with Covid. Come on! This is ridiculous! Reply
There’s no information on the IRS website but it’s on my tax transcript . What is the true update? Reply
I have been using your service for the past six years, but will be switching to a different tax preparation company this year. There was no issue receiving the first stimulus payment. Now all of a sudden those who had your preparation fees deducted from their return cannot receive it because of the intermediary bank you use? Somethings seems very off with this issue. I will be informing family, friends, and colleagues to steer very clear of Turbo Tax when choosing a tax preparation service; perhaps a company that cares for its customers such as H&R Block, who is managing to get their clients their stimulus. Reply
I called irs fiscal department and they said my payment was sent out on the fourth to civista bank? I have my tt card account number and routing number on file on 21b of my taxes will I still be issued my stimulus? Reply
Yeah, I got my taxes from last year and my last stimulus check no problem so why now does it say status not available? Was it sent to this turbo tax account? I seriously need to wait months for my 2020 taxes to get that money? Nah. Reply
How do we know if we were affected by the irs sending payments to TurboTax my get my payment says stays not available but I filed with turbo tax Reply
What if it says In my account transcript with the irs my money was deposited on 01/04/2021 but the get my payment tool has no information and say payment status not available , I think it absolutely crazy this didn’t happen on our first stimulus but now we have this issue when we really need this money and they say if we don’t get it we have to claim it in our taxes which is not fair they need to retract that statement , this was a IRS error now we have to suffer . Reply
What if it says that they need more information or that there is the possibility that you won’t get it… like what the heck o for the first one and I know that I still qualify for this one…. I need it ASAP Reply
All what we as the American people are going threw and suffering like the Great Depression why do us like this!!! Praying Hard for Americans… Reply
We need to hear from the IRS that the error is being corrected ASAP and that we won’t have to wait to claim it on our tax return!!! That is the only thing I want to hear out of them. Reply
So my information is correct but I did use u all to do my taxes so haven’t I gotten my stimulus yet and will will I get it or not just a yes or no will do me just fine Reply
So is this being fixed? Or do we have to wait until we file our taxes? The IRS is saying we will have to wait until we file, but now Turbo Tax is blaming the IRS and saying they are working to fix it. I guess this is what I get for choosing to pay for Turbo Tax’s services last year. Reply
Do I need to do something or will it go back to the IRS and they will send it to the correct account? Reply
How can they have the wrong bankIf you have the same bank as last year and the year before that? I been at my bank for over 15 years. Reply
This is totally irresponsible! If payments were deposited on December 30th TurboTax should’ve been saw this error and began to rectify the problem, not wait until millions of Americans became outraged and upset! This could have been fixed immediately. If you cared about your customers you would’ve placed the direct deposits into our accounts as fast as H&R Block did! They made sure their customers received payments all of this week! I will never use TurboTax again after being a customer for nearly 10 years! Reply
I would like to know how this happened when the first check was deposited into my account with no problem. How would they have the wrong account this time. Makes no damn sense. As a turbo tax customer, the company should have put out an email to their customers letting them know what happened. I had to wait an hour and half in hold at the IRS to find this out. Completely unethical and unprofessional shame on you Turbo Tax Reply
What if I filed through TurboTax and my status on the payment thru irs website says (status not available)? I don’t know if the payment was sent to TurboTax or if there is a problem with the irs system? Reply
What about people who have no payment status available on irs.gov will you look out for those people too? Reply
What if we haven’t received it at all ? We received the first one? My payment says status not available Reply
That information is very conflicting! The IRS’s statement says that they asking people to file the credit with their taxes due to the fact they don’t have time to send it out again. So which is it? Reply
Exactly. What about the “No Information Available” The IRS posted that those receiving that message won’t get a second stimulus and will have to wait until taxes are filed! We have bills to pay!!!!! This is completely unacceptable!! Reply
I would like somebody from TurboTax to message me because I have a question and not only about the stimulus Reply
You closed my account 2 weeks before the second stimulus was sent. But kept my account open from 2016-2017? I don’t get it. Reply
Either we get the money or we take the money enough is enough. If burning down buildings is what it’s takes then so be it. Somebody will pay for it Reply
That’s a lie IRS website states they will not issue checks if it states payment #2. You will have to claim it on your taxes!!!!!! So try again TurboTax!!!!! Reply
What if it’s deposited into the wrong account and I was set up for a paper check because I never gave a account number Reply
What if I moved and don’t have the same bank account or address since I received my first stimulus payment? Reply
What is it still says not available but i got the first payment perfectly fine. This is a life or death situation and i need that check. Reply
What if I still haven’t gotten this second stimulus nor my tax refund? When I call IRS, they don’t know why it’s taking so long.. Reply
I wonder if the IRS will update their conflicting info that says all of us impacted By this error have to claim it on our taxes. I wish we could hear this from the horses mouth. Reply
This is a blanketed statement sent to everyone. Doesn’t help me any. My funds were released to y’all 1/4 and now there lost and the IRS has no answered either. Somehow other tax experts have been able to get funds to their loyal customers, while you continue to give the same blanketed statement over and over. Reply