Announcements Where’s my refund? Read the Article Open Share Drawer Share this:Click to share on Facebook (Opens in new window)Click to share on Twitter (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Pinterest (Opens in new window)Click to print (Opens in new window) Written by TurboTaxBlogTeam Published Jan 27, 2010 - [Updated Feb 16, 2012] 2 min read Important IRS Update: Some taxpayers who filed electronically and received an acknowledgement from the IRS are concerned when they visit “Where’s My Refund” and are told that IRS has no information regarding their tax return. The IRS informed us on February 10 that this is a temporary situation and should be resolved in several days. At that time, you will be able to get an expected refund date when you visit “Where’s My Refund.” This is an IRS issue and impacts returns regardless of who sends them in to the IRS. This is not a TurboTax issue. If you have received an acknowledgement of your tax return from the IRS, then the IRS assures us they have received your return and are processing it. Information on the status of your refund will be updated in “Where’s My Refund” once your return processes. This is a temporary situation, and we expect to resolve the matter in a few days. IRS expects the vast majority of tax refunds to continue to be issued within the historical range of 10 to 21 days. Also, please see additional information on this link: The IRS has updated it’s Where’s My Refund site with additional FAQs: http://www.irs.gov/newsroom/article/0,,id=254102,00.html Good question. In fact, it’s one of the most common questions we get at TurboTax. And no wonder. If you’re getting money back, you obviously want to know when it’ll be in your bank account. While the IRS explicitly states it doesn’t guarantee a specific date for depositing a refund, the general rule of thumb for e-filed returns with direct deposit is this: if you e-file your return by noon Thursdays, you’ll see your refund deposit the following Friday. If you e-filed between Jan. 15 and Jan. 21 and opted for direct deposit, the IRS says it should be in your bank account on Jan. 29. If you chose to get a paper check, that will be mailed Feb. 5. If you want a specific answer, just go to Where’s My Refund? You’ll need to provide some simple information from your tax return: • Your Social Security Number (or Individual Taxpayer Identification Number) • Your Filing Status • The exact dollar amount of your refund E-filers can get their refund information 72 hours after the IRS acknowledges your return has been accepted. So, if you e-file your return on Jan. 30 and you’re still waiting for your refund on Feb. 30, you know there’s a problem. Time to give the IRS a jingle. You can get your refund status information by calling 1-800-829-1954 or 1-800-829-4477. Previous Post Why Intuit Believes in Free File Next Post What the Middle Class Tax Credits Could Mean for You Written by TurboTaxBlogTeam More from TurboTaxBlogTeam 560 responses to “Where’s my refund?” « Older Comments Newer Comments » The IRS website says that my refund was to be deposited on Jan 30, 2012 it is now February 2, 2012 and still nothing. Should I be worried? I have called my bank and there is nothing pneding. Reply Hi CG, No you should not be worried. The IRS is experiencing processing delays. Please see the link from the IRS on this post regarding updates. Thank you, Lisa Greene-Lewis Reply cg if u call 8008291954 irs hotline they will tell u if it was actually deposited… and its automated anytime days real person… gd luck Reply I filed on January 16th…My taxes got accepted on 01/23/2012 but I have yet to see an update.The inital date of DD on my TURBOTAX card was 02/01/2012.Now its been moved to 02/07/2012.Problem is, my friend did her taxes at H&R block on 01/21/2012 and received a check from H&R block on 01/31/2012.Now i know you keep saying its not TURBOTAXES fault for the delays, however I heard that TURBOTAX is being audited by the IRS and all TURBOTAX customers will experience delays for DD…Is this true? Reply Hi Shawna, Not in the slightest bit. We are a partner with the IRS and they support our company. Now to address your question about why your friend is receiving her refund before you. Per the IRS, their refund cycle chart is based on PROJECTED dates and normal processing. Some returns require additional verification of information. In addition, the IRS is now experiencing processing delays due to changes in their processes unrelated to TurboTax. Please see the link to their update below: You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter https://sa2.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp. We understand your tax refund is important to you, however we have no control over when it is issued to you. Hopefully you will receive it soon. Thank you, Lisa Greene-Lewis Reply I recieved a email from the bank saying my deposit date was changed to Feb 1st which is on a wednesday, years prior the irs normally deposited on a friday. but today is wednesday and I did not recieve my return. Reply Hi William, I hope you received you refund. If not here is an update from the IRS on 2/10 http://blog-turbotax-intuit-com-develop.go-vip.co/2012/02/11/irs-updates-wheres-my-refund/ Thank you, Lisa Greene-Lewis Reply Just a quick question for clarification, I filed my taxes with Turbo Tax on Jan 27th 2012. I received an email later the same day saying my return had been accepted and that status updates via the IRS tool would be available after a 72 hour wait. After waiting a few days I checked up today (Jan 31st 2012) with the IRS and I get the message “We are sorry, we cannot provide any information about your refund.” Does this mean my e-filed return has been lost by the IRS or just that their systems haven’t been updated to reflect its current status even after 4 days? Reply Hi RH, It would just mean that their system was not updated if your return was already accepted. Thank you, Lisa Greene-Lewis Reply JC IF TURBO TAX CANT GUARANTEE THE REFUND WILL BE IN MY ACCT. IN 7 DAYS BECAUSE ITS UP TO THE IRS THEN WHY SAY IT WILL BE THERE IN 7 DAYS TO BEGIN WITH. WHY MAKE A PROMISE THE IRS CANT KEEP . Hi Jesse, Sorry about your refund. I wish we would have known about the issue as well. As you will see, the IRS refund cycle chart used IRS original cycle times which are also estimates. On 1/26, they notified us of the changes to their systems. Please see the links on this posts. If your tax return was accepted, I’m sure you will receive your tax return soon. Thank you, Lisa Greene-Lewis i just got done doing my taxes for the first time and i got the turbo tax card and my federal was accepted the 31st when will i ge tmy refund Reply Hi Jeff, Congratulations on completing your taxes! The IRS is experiencing delays in processing some federal tax refunds due to changes in their systems. As a result, the original estimated federal refund date provided to you by TurboTax or the IRS may have changed. Your state tax refund is not affected. The most updated information is available through the IRS “Where’s My Refund?” tool, https://sa2.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp. Make sure to wait 72 hours after your return is accepted by IRS before you check your refund status. You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter We understand your tax refund is important to you and we are actively working with IRS to ensure our customers’ refunds are processed as quickly as possible. Reply every year mine says this and never updates Refund Status Results We are sorry, we cannot provide any information about your refund. It can take up to 3 weeks to process your return. Please wait at least one week before you log-on again to check the status of your refund. Reply Hi Rocelyn, The IRS is experiencing delays in processing some federal tax refunds due to changes in their systems. As a result, the original estimated federal refund date provided to you by TurboTax or the IRS may have changed. Your state tax refund is not affected. The most updated information is available through the IRS “Where’s My Refund?” tool, https://sa2.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp. Make sure to wait 72 hours after your return is accepted by IRS before you check your refund status. You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter We understand your tax refund is important to you and we are actively working with IRS to ensure our customers’ refunds are processed as quickly as possible. Thank you, Lisa Greene-Lewis Reply I e-filed on Jan.18 and it was accepted Jan. 19 and i’m still waiting for my money in my direct deposit. Reply Hi Randy, Please see the IRS update on tax refund updates on this post. Thank you, Lisa Greene-Lewis Reply This is ridiculous we “e-filed” the 17th and got an acceptance the next day and was told 7 to 10 days tommorow will be 2 WEEKS really really dissapointing i must say almost makes me wanna go back to H&R block. And yes we have clicked the irs wheres my refund tab and it has responded back it has been accepted if u dont owe and are no other delays it will take 72 hours to process THAT WAS 8 DAYS AGO. So apparently there is some delay huh lol wow. Reply Hi Jonathan, The delay has nothing to do with TurboTax. We transmitted your tax return on 1/17 when the IRS began accepting e-files. Once it is transmitted, the IRS accepts your tax return and has to send your deposit. The delays you are experiencing are industry wide due to IRS processing delays. Please see more information from the IRS below. The IRS is experiencing delays in processing some federal tax refunds due to changes in their systems. As a result, the original estimated federal refund date provided to you by TurboTax or the IRS may have changed. Your state tax refund is not affected. You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter Thank you, Lisa Greene-Lewis Reply well i got three retune date one form turbotx app it was for 1/27/12 than i was on sbbt site and it was for 2/1/12 than i used wmf irs and it was for 1/31/12 so i dont no wait day im geting my refund but i no mthis is BS if u wont a date call the IRS it thak 30min to talk to someone but thay will give u a date when thay deposit it if this help ppl Reply Thank you for contacting TurboTax. The IRS is experiencing delays in processing some federal tax refunds due to changes in their systems. As a result, the original estimated federal refund date provided to you by TurboTax or the IRS may have changed. Your state tax refund is not affected. The most updated information is available through the IRS “Where’s My Refund?” tool, https://sa2.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp. Make sure to wait 72 hours after your return is accepted by IRS before you check your refund status. You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter We understand your tax refund is important to you and we are actively working with IRS to ensure our customers’ refunds are processed as quickly as possible. Thank you, Lisa Greene-Lewis Reply My refund on IRS-wheres my refund stated I would see it no later than Jan 31st, my bank does not put holds on ACH Tax returns and they do not show anything for deposit??? Is something wrong with my return? Shouldnt my money be in there first thing this morning? Reply Hi Angela, The IRS is experiencing processing delays. Please see the IRS explanation at the bottom of this post. Thank you, Lisa Greene-Lewis Reply The turbotax app says I’m supposed to receive my return today and it hadn’t gone through yet so I checked the IRS website where’s my refund and it says not till jan 31. So which is it? Reply Hi Claudia, Thank you for contacting TurboTax. The IRS is experiencing delays in processing some federal tax refunds due to changes in their systems. As a result, the original estimated federal refund date provided to you by TurboTax or the IRS may have changed. Your state tax refund is not affected. The most updated information is available through the IRS “Where’s My Refund?” tool, https://sa2.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp. Make sure to wait 72 hours after your return is accepted by IRS before you check your refund status. You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter We understand your tax refund is important to you and we are actively working with IRS to ensure our customers’ refunds are processed as quickly as possible. Thank you, Lisa Greene-Lewis Reply I did my taxes with Turbotax on the 18th and it was accepted on the 19th. I was checking the WMR site every day and it was giving me a date of 2/7/12 which is fine. However today I checked my status on WMR and its like they dont have me in the system anymore. WHY IS THIS???? Reply Hi Serina, Thank you for contacting TurboTax. The IRS is experiencing delays in processing some federal tax refunds due to changes in their systems. As a result, the original estimated federal refund date provided to you by TurboTax or the IRS may have changed. Your state tax refund is not affected. The most updated information is available through the IRS “Where’s My Refund?” tool, https://sa2.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp. Make sure to wait 72 hours after your return is accepted by IRS before you check your refund status. You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter We understand your tax refund is important to you and we are actively working with IRS to ensure our customers’ refunds are processed as quickly as possible. Thank you, Lisa Greene-Lewis Reply I got an email stating that my federal return was accepted on 1/24/12 and that my expected return is 2/1/12. Yet, i checked WMR and they just registered that my taxes have been filed and that I’m going to get my refund on 2/7/12. My question is, do you guys know if the IRS uses the date they actually accept the claim to make the refund or if they use the date that their system registers your claim? Reply Hi DeeDee, The projected date is from acceptance, but the IRS is experiencing delays. Please see below: Thank you for contacting TurboTax. The IRS is experiencing delays in processing some federal tax refunds due to changes in their systems. As a result, the original estimated federal refund date provided to you by TurboTax or the IRS may have changed. Your state tax refund is not affected. The most updated information is available through the IRS “Where’s My Refund?” tool, https://sa2.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp. Make sure to wait 72 hours after your return is accepted by IRS before you check your refund status. You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter We understand your tax refund is important to you and we are actively working with IRS to ensure our customers’ refunds are processed as quickly as possible. Thank you, Lisa Greene-Lewis Reply Every time I go to the WMR website it can never find my information! When I sign into turbo tax it says that my return was accepted. They were accepted on the 18th. I am using the turbo tax card an I haven’t received my refund! Can anyone please tell me whats going on??? Reply Hi Jezzika, Thank you for contacting TurboTax. The IRS is experiencing delays in processing some federal tax refunds due to changes in their systems. As a result, the original estimated federal refund date provided to you by TurboTax or the IRS may have changed. Your state tax refund is not affected. The most updated information is available through the IRS “Where’s My Refund?” tool, https://sa2.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp. Make sure to wait 72 hours after your return is accepted by IRS before you check your refund status. You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter We understand your tax refund is important to you and we are actively working with IRS to ensure our customers’ refunds are processed as quickly as possible. Thank you, Lisa Greene-Lewis Reply Did my Taxes and recieved the notices of acceptance from the IRS. IRS website, Where’s my Refund” gave us a direct deposit date on Jan 25th 2012 (which is today). Called the bank and they told me they do not have a pending deposit from the IRS. Guess I’ll have to impose a late payment penelty fee on the IRS. It’s only fair if “we” pay late. Reply Hi Jeff, Thank you for contacting TurboTax. The IRS is experiencing delays in processing some federal tax refunds due to changes in their systems. As a result, the original estimated federal refund date provided to you by TurboTax or the IRS may have changed. Your state tax refund is not affected. The most updated information is available through the IRS “Where’s My Refund?” tool, https://sa2.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp. Make sure to wait 72 hours after your return is accepted by IRS before you check your refund status. You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter We understand your tax refund is important to you and we are actively working with IRS to ensure our customers’ refunds are processed as quickly as possible. Thank you, Lisa Greene-Lewis Reply looking at the comments from last year, this year is going to be the same. I was told estimated deposit date was today 01/25/2012 but nothing on my card. Not sure if this was the way to go but I wanna beleive in TurboTax. I have used them the last two years and no problems but both years I took paper check in the mail..this year I took the rapid refund card…but so far there is nothing rapid about it. Its got me biting my nails, sleepless nights cuz now there is nothing to do but worry. The “where’s my refund” sight is down (how convenient)…can someone, anyone let me know if there was actually one single deposit on the rapid refund cards today…at least then I know whether to panic or not~!!!! Reply Hi Valerie Thank you for contacting TurboTax. The IRS is experiencing delays in processing some federal tax refunds due to changes in their systems. As a result, the original estimated federal refund date provided to you by TurboTax or the IRS may have changed. Your state tax refund is not affected. The most updated information is available through the IRS “Where’s My Refund?” tool, https://sa2.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp. Make sure to wait 72 hours after your return is accepted by IRS before you check your refund status. You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter We understand your tax refund is important to you and we are actively working with IRS to ensure our customers’ refunds are processed as quickly as possible. Thank you, Lisa Greene-Lewis Reply My tax return was processed and accepted on 1/18/2012. I even recieved an email that funds should be deposited today. Any ideas what is going on? Reply Hi Katie, Per the IRS, the IRS e-file refund cycle chart has projected dates based on normal processing and assumes your return does not require further review. There may be situations where some returns require more review than others. In addition per the IRS, your financial institution may take an additional five days to deposit your funds into your account. Please see this information per the IRS refund cycle chart http://www.irs.gov/pub/irs-pdf/p2043.pdfSimilar Please note, once your tax return is electronically transmitted to the IRS, we do not have control over the IRS accepting your return and depositing your funds. If you received notice that your return was accepted you should receive your deposit, but please keep the above information per the IRS in mind. Thank you, Lisa Greene-Lewis Reply The IRS Where’s my refund site states I should have my refund today January 25th. But nothing was on my turbotax card when I woke up this morning. Is there any information you can give me? Could it show up later in the day? Reply Hi Danielle, Thank you for contacting TurboTax. The IRS is experiencing delays in processing some federal tax refunds due to changes in their systems. As a result, the original estimated federal refund date provided to you by TurboTax or the IRS may have changed. Your state tax refund is not affected. The most updated information is available through the IRS “Where’s My Refund?” tool, https://sa2.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp. Make sure to wait 72 hours after your return is accepted by IRS before you check your refund status. You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter We understand your tax refund is important to you and we are actively working with IRS to ensure our customers’ refunds are processed as quickly as possible. Thank you, Lisa Greene-Lewis Reply i filed and the irs website gave me a date then i checked again and it said 6 weeks to process now it says on irs website tech difuculties ami still gone recieve my return on tht first date they sent Reply Hi Alex, Please keep in mind that the IRS states the dates are based on when your return is accepted by them and that the dates are projected based on normal processing and assumes your return does not require further review. Please see IRS comments regarding the projected dates here http://www.irs.gov/pub/irs-pdf/p2043.pdfSimilar You can also try this website http://www.irs.gov/individuals/article/0,,id=96596,00.html Per the IRS refund cycle chart the above site will show changes to the projected date. Reply The irs accepted my taxes on 1\17 and it says that 72 hours after acceptance, I should be ale to check the status and deposit date…but the irs’ where’s my refund thing keeps saying they can’t give me any info…any idea why? I can’t seem to get a person on any of the irs 800 numbers. Reply Hi Jenny, Thank you for contacting TurboTax. The IRS is experiencing delays in processing some federal tax refunds due to changes in their systems. As a result, the original estimated federal refund date provided to you by TurboTax or the IRS may have changed. Your state tax refund is not affected. The most updated information is available through the IRS “Where’s My Refund?” tool, https://sa2.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp. Make sure to wait 72 hours after your return is accepted by IRS before you check your refund status. You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter We understand your tax refund is important to you and we are actively working with IRS to ensure our customers’ refunds are processed as quickly as possible. Thank you, Lisa Greene-Lewis Reply I filed my taxes online with turbotax and the status stills says pending after 3 days. How do i find out if turbotax really filed my tax form? Reply Hi Hakeem, All taxes that were filed with TurboTax and were requested to be e-filed were electronically transmitted to the IRS on 1/17 when they started accepting them. The IRS gives an estimated time of up to 48 hours to be notified of acceptance, however they emphasize also that this is an estimate. Keep in mind that they just started accepting electronically filed tax returns on 1/17 and they have a lot to process. Also note, some people may receive notice of acceptance before others since everybody’s tax situation is different. You should hear something from the IRS soon if you have not already. Thank you, Lisa Greene-Lewis Reply Good Post. You do a good job. Thanks! Reply Glad you like it! Thank you! Lisa Lewis Reply Lou,Your update titled “Now, the REAL truth about Lou” has left us all wondering how they can stand back and blame you for all that is wrong yet take credit for all that is right. We appreciate your response back to what was some harsh allegations. Reply Regards for sharing the information with us on blog.turbotax.intuit.com. Reply Your welcome! Check back for more information! Thank you, Lisa Lewis Reply irs website says that my refund will be deposited today on the 21 of october but still no money on the card should i b concerned Reply wonderful articlee Reply hi my federal refund was sent back, because of the address so i called to change it. they told me there where going to resend it that i should be getting it in 2 to 3 weeks, is there any way i can go to the office and pick it up? Reply i called the irs office to change my address, they told me they where going to mailed it its been 3 weeks now and i havent received anything help please Reply WHEN I DID MY TAXES BY E-FILE ON TURBO TAX I CHOSE THE OPTION TO RECIEVE A DEBIT CARD(GREEN DOT)BUT I DIDN’T QUALIFY FOR SOME REASON I FILED 4/16 AND HERE IT IS 5/16 AND STILL NOTHING MY DATE ON WMR ON IRS WEBSITE KEEP CHANGING AND SAYING IT IS PROCESSING. I CALLED THEM BUT THEY CAN’T GIVE ME ANY ADDITIONAL INFO FROM WHAT THE SITE SAY DOES THIS MEAN THEY WILL BE MAILING ME A PAPER CHECK? Reply Ok so I filed in Jan but put in the wrong account # for dd, so the money was then mailed to my old address, the problem is that I moved to AK right after I efiled and I couldn’t update my mailing address cause my husband hadn’t gotten our apt with a new mailing address yet. So after calling and calling and calling various numbers and waiting weeks on end someone at TT was kind enough to give me another TT # to call and told me to wait till I get a rep. Once I got said rep on the phone (2 weeks ago now) I explained my situation, she then told me she would have my check canceled and she would email me a document to request a change of address. Well I gave the address to the rep, she read it back to me w/ spelling and all so I know it was correct, and told me I will have to fill out that form and send copies of 2 forms of ID… problem is I still havn’t received the email!! Really what gives? Because of all this drama, me and my husband have been sleeping and sitting on the floor because that money is to get us furniture. Also I can’t get any answers about my state return from GA, I mean come on if you are gonna be charging me 89 bucks I would expect to at least get some answers!! Reply And the worst part turbotax they always always clean their hands Reply Turbo tax scam me they dont work i file the 15 of jan i still dont get my refund Reply I filed with Turbo Tax and requested Direct Deposit on March 19. STILL NO REFUND. Ashley: calling that stupid IRS customer service number does nothing. NO ONE there knows where the refunds are. http://www.thefinancejourney.com/personal-finance/irs-efile-when-will-i-get-my-refund-direct-deposit-or-check-2009/comment-page-15/ Reply UNBELIEVABLE…be careful when you get charged on your credit card..they charged me double..i had to fight to get a refund which they told me it would take 5 days..well that was april 11, and its now april 27..still no credit adjustment on my card..they assured me it would be refunded and credited back to my account.i guess another 5 days will know the answer Reply First, my return didnt come when it was suppose to so i call and they said i would have to wait until it got returned in the mail because it must have not gotten delivered properly…so i wait and wen i call bak they say the got it and was sending it out tht day…and now wen i check the wheres my refund status, its saying there was an error processing your tax refund, call and report reference number 1201…so wat gives?? Reply i e-filed in early march, got approved within 3 hours, and processed in less than a day. seems simple and clean cut but it’s now been a month and i still haven’t seen a dime. any advice? i know it got approved, i tracked it every single day and saw that i should’ve recieved it within 10-14 days. but no return yet. Reply Good news! Looks like they are starting to send out refunds for those of us who were repaying the home buy’s credit. I talked to 2 IRS agents. One said April 9th the other was not as specific but he said it should be any time now. I just checked on IRS.gov and it stated by April 12. So at least there is an end in sight. This has been crazy for those of us who never have had problems with filing and refunds in the past. Reply I was told by turbotax that I would get my education credit(I am a college student). When it went through the IRS they decided that because my parents can claim me (they were not going to claim me because I paid for most things I needed this year) that I am not able to get the credit. Turbotax software clearly showed that if my parents do not claim me, even if they could, that I would get this amount back. I eventually received an email saying that turbotax will pull the fee for using turbotax directly from my banking account(which does not have enough money in it to pay the charges). I called turbotax to complain that they were wrong about my refund, and that I am completely unhappy with the service this year. I don’t want to be charged fees when turbotax is so inaccurate. They told me that they would cancel the charges against me. Yesterday I received another email telling me that I was going to be charged again. This email came after I was told I would not be charged. It also told me that if I tried to pay any other way rather than that bank account I would probably be charged twice since it has now passed the date. I dealt with the problem before hand so it would not take from an account that does not have enough money. I also had the fees waved. What is this about? Reply I filed with TurboTax on 03-04-11 and was supposed to receive an e-filed return on 03-14-11 through the Santa Barbara Tax Products Group. They never transferred either of my returns electronically and on 03-20-11 I received a phyisical check for my federal return. I still have not received my state return. I have tried to contact Santa Barbara Tax and Turbo Tax but get nowhere. I am very displeased and frustrated. I need help… where is my state refund? Reply Seems that if you are paying back a First time home owners loan that they are have trouble processing those electronically and haven’t been able to process anyone’s refund that submit that form. -Ben Reply Ok my thing is simple i filed the 27th with turbo tax and when i was done it said my estimated return date is March 18 but I checked the IRS where is my refund and they say it wont be mailed out till the 18th so would that mean it wont get here till way after the 18th? Reply Well, my husband and I filed w/Turbo tax Jan.28th, it is now march 12th and still no sign of a refund. The IRS said, as of Monday March 7th, that it is just now being processed. We were guaranteed our refund (e-file) by the 11th of February. Did not happen. I think we’ll be going back to our regular tax preparer next year. Reply Hi Joanna, Your refund should not come in two part here. It sounds like the IRS may have taken money out of your refund. Here is an IRS article explaining why the IRS might take money out of your refund: http://www.irs.gov/taxtopics/tc203.html#skiptocontent Ashley Reply HI Karen, No, that is not related to choosing direct deposit in TurboTax. I recommend calling the IRS, per the instructions you received from the Where’s My Refund tool. They should be able to tell you why your refund is being delayed. Ashley Reply So uhm, the IRS page says my money was deposited on march 2nd, and it’s now the 5th, I called yesterday on the 4th and asked my bank if there was a pending deposit, and there is not. The IRS page says wait till the 7th to call them if there was a problem. So no money, the IRS says they deposited.. looks like I’m another person on this list. Reply I received an e-mail saying my refund was not enough to cover my TT fees. The letter indicated that some funds may be deducted for back child support etc. I contacted the IRS and they indicated my taxes were still being processesed and that my refund was still expected to be what I originally believed it to be. You’re really going to extract your fee from my personal bank account when the IRS hasn’t even completed processing my refund? If anything you should be refunding the cost of my tax preparation. Your company is the one who made the DD error. Definitely contacting the Better Buisness Bureau. Reply I filed on the 4th of Febuary. It’s almost March 4th I got half of my refund last friday and I’m still waiting on the other half. I don’t understand why I only got half of it, and why it’s taking so long.. Someone please HELP! -Joanna Reply I filed trough Turbo Tax. At the end it gave an option to put in separate accounts. This is what I did since my spouse and I are separating. I’ve checked and it looks like all is going to his account. Why is this? Reply My first turbo tax card was supposed to be sent on feb 4th, i didnt receive it(10 days) so i called them and canceled the first one. Now they said they sent it on feb 21st i yet have recieved it, I even called to verify my address numerous times. Why the delay? frustrated! Reply I am reading a lot about a program glitch with Turbo Tax this year. I opted for direct deposit and for TT fees to be deducted from the return. With the delays is anyone getting an IRS website error message similar to this? The IRS said they do not see any errors or reasons the return is being delayed. I was supposed to have a refund February 25th. Refund Status Results There is a delay in processing your tax return. For more information, please continue. If you have questions or need additional information, please have the following on hand when you call: A copy of this page. A copy of your tax return. The Social Security Number, Filing Status, and refund amount claimed on your return. Any notice that you have received concerning your refund. Please mention reference number 1201 to the IRS Customer Service Representative. Reply « Older Comments Newer Comments » Leave a ReplyCancel reply Browse Related Articles Self-Employed Meet Moira Tax Planning TurboTax Enables Refund Advance to Taxpayers Investments Tax Benefits of Real Estate Investing Self-Employed Business Tax Checklist: What You’ll Need When Filing Uncategorized What Is Deferred Compensation & How Is It Taxed? Investments How Does an Inherited IRA Work? Work Choosing Your Business Structure: 5 Types of Businesses… Tax Deductions and Credits Are HOA Fees Tax Deductible? What You Need to Know Crypto Understanding Crypto and Capital Gains Work 7 Things You Need to Know About the New Business Report…
The IRS website says that my refund was to be deposited on Jan 30, 2012 it is now February 2, 2012 and still nothing. Should I be worried? I have called my bank and there is nothing pneding. Reply
Hi CG, No you should not be worried. The IRS is experiencing processing delays. Please see the link from the IRS on this post regarding updates. Thank you, Lisa Greene-Lewis Reply
cg if u call 8008291954 irs hotline they will tell u if it was actually deposited… and its automated anytime days real person… gd luck Reply
I filed on January 16th…My taxes got accepted on 01/23/2012 but I have yet to see an update.The inital date of DD on my TURBOTAX card was 02/01/2012.Now its been moved to 02/07/2012.Problem is, my friend did her taxes at H&R block on 01/21/2012 and received a check from H&R block on 01/31/2012.Now i know you keep saying its not TURBOTAXES fault for the delays, however I heard that TURBOTAX is being audited by the IRS and all TURBOTAX customers will experience delays for DD…Is this true? Reply
Hi Shawna, Not in the slightest bit. We are a partner with the IRS and they support our company. Now to address your question about why your friend is receiving her refund before you. Per the IRS, their refund cycle chart is based on PROJECTED dates and normal processing. Some returns require additional verification of information. In addition, the IRS is now experiencing processing delays due to changes in their processes unrelated to TurboTax. Please see the link to their update below: You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter https://sa2.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp. We understand your tax refund is important to you, however we have no control over when it is issued to you. Hopefully you will receive it soon. Thank you, Lisa Greene-Lewis Reply
I recieved a email from the bank saying my deposit date was changed to Feb 1st which is on a wednesday, years prior the irs normally deposited on a friday. but today is wednesday and I did not recieve my return. Reply
Hi William, I hope you received you refund. If not here is an update from the IRS on 2/10 http://blog-turbotax-intuit-com-develop.go-vip.co/2012/02/11/irs-updates-wheres-my-refund/ Thank you, Lisa Greene-Lewis Reply
Just a quick question for clarification, I filed my taxes with Turbo Tax on Jan 27th 2012. I received an email later the same day saying my return had been accepted and that status updates via the IRS tool would be available after a 72 hour wait. After waiting a few days I checked up today (Jan 31st 2012) with the IRS and I get the message “We are sorry, we cannot provide any information about your refund.” Does this mean my e-filed return has been lost by the IRS or just that their systems haven’t been updated to reflect its current status even after 4 days? Reply
Hi RH, It would just mean that their system was not updated if your return was already accepted. Thank you, Lisa Greene-Lewis Reply
JC IF TURBO TAX CANT GUARANTEE THE REFUND WILL BE IN MY ACCT. IN 7 DAYS BECAUSE ITS UP TO THE IRS THEN WHY SAY IT WILL BE THERE IN 7 DAYS TO BEGIN WITH. WHY MAKE A PROMISE THE IRS CANT KEEP .
Hi Jesse, Sorry about your refund. I wish we would have known about the issue as well. As you will see, the IRS refund cycle chart used IRS original cycle times which are also estimates. On 1/26, they notified us of the changes to their systems. Please see the links on this posts. If your tax return was accepted, I’m sure you will receive your tax return soon. Thank you, Lisa Greene-Lewis
i just got done doing my taxes for the first time and i got the turbo tax card and my federal was accepted the 31st when will i ge tmy refund Reply
Hi Jeff, Congratulations on completing your taxes! The IRS is experiencing delays in processing some federal tax refunds due to changes in their systems. As a result, the original estimated federal refund date provided to you by TurboTax or the IRS may have changed. Your state tax refund is not affected. The most updated information is available through the IRS “Where’s My Refund?” tool, https://sa2.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp. Make sure to wait 72 hours after your return is accepted by IRS before you check your refund status. You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter We understand your tax refund is important to you and we are actively working with IRS to ensure our customers’ refunds are processed as quickly as possible. Reply
every year mine says this and never updates Refund Status Results We are sorry, we cannot provide any information about your refund. It can take up to 3 weeks to process your return. Please wait at least one week before you log-on again to check the status of your refund. Reply
Hi Rocelyn, The IRS is experiencing delays in processing some federal tax refunds due to changes in their systems. As a result, the original estimated federal refund date provided to you by TurboTax or the IRS may have changed. Your state tax refund is not affected. The most updated information is available through the IRS “Where’s My Refund?” tool, https://sa2.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp. Make sure to wait 72 hours after your return is accepted by IRS before you check your refund status. You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter We understand your tax refund is important to you and we are actively working with IRS to ensure our customers’ refunds are processed as quickly as possible. Thank you, Lisa Greene-Lewis Reply
I e-filed on Jan.18 and it was accepted Jan. 19 and i’m still waiting for my money in my direct deposit. Reply
Hi Randy, Please see the IRS update on tax refund updates on this post. Thank you, Lisa Greene-Lewis Reply
This is ridiculous we “e-filed” the 17th and got an acceptance the next day and was told 7 to 10 days tommorow will be 2 WEEKS really really dissapointing i must say almost makes me wanna go back to H&R block. And yes we have clicked the irs wheres my refund tab and it has responded back it has been accepted if u dont owe and are no other delays it will take 72 hours to process THAT WAS 8 DAYS AGO. So apparently there is some delay huh lol wow. Reply
Hi Jonathan, The delay has nothing to do with TurboTax. We transmitted your tax return on 1/17 when the IRS began accepting e-files. Once it is transmitted, the IRS accepts your tax return and has to send your deposit. The delays you are experiencing are industry wide due to IRS processing delays. Please see more information from the IRS below. The IRS is experiencing delays in processing some federal tax refunds due to changes in their systems. As a result, the original estimated federal refund date provided to you by TurboTax or the IRS may have changed. Your state tax refund is not affected. You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter Thank you, Lisa Greene-Lewis Reply
well i got three retune date one form turbotx app it was for 1/27/12 than i was on sbbt site and it was for 2/1/12 than i used wmf irs and it was for 1/31/12 so i dont no wait day im geting my refund but i no mthis is BS if u wont a date call the IRS it thak 30min to talk to someone but thay will give u a date when thay deposit it if this help ppl Reply
Thank you for contacting TurboTax. The IRS is experiencing delays in processing some federal tax refunds due to changes in their systems. As a result, the original estimated federal refund date provided to you by TurboTax or the IRS may have changed. Your state tax refund is not affected. The most updated information is available through the IRS “Where’s My Refund?” tool, https://sa2.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp. Make sure to wait 72 hours after your return is accepted by IRS before you check your refund status. You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter We understand your tax refund is important to you and we are actively working with IRS to ensure our customers’ refunds are processed as quickly as possible. Thank you, Lisa Greene-Lewis Reply
My refund on IRS-wheres my refund stated I would see it no later than Jan 31st, my bank does not put holds on ACH Tax returns and they do not show anything for deposit??? Is something wrong with my return? Shouldnt my money be in there first thing this morning? Reply
Hi Angela, The IRS is experiencing processing delays. Please see the IRS explanation at the bottom of this post. Thank you, Lisa Greene-Lewis Reply
The turbotax app says I’m supposed to receive my return today and it hadn’t gone through yet so I checked the IRS website where’s my refund and it says not till jan 31. So which is it? Reply
Hi Claudia, Thank you for contacting TurboTax. The IRS is experiencing delays in processing some federal tax refunds due to changes in their systems. As a result, the original estimated federal refund date provided to you by TurboTax or the IRS may have changed. Your state tax refund is not affected. The most updated information is available through the IRS “Where’s My Refund?” tool, https://sa2.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp. Make sure to wait 72 hours after your return is accepted by IRS before you check your refund status. You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter We understand your tax refund is important to you and we are actively working with IRS to ensure our customers’ refunds are processed as quickly as possible. Thank you, Lisa Greene-Lewis Reply
I did my taxes with Turbotax on the 18th and it was accepted on the 19th. I was checking the WMR site every day and it was giving me a date of 2/7/12 which is fine. However today I checked my status on WMR and its like they dont have me in the system anymore. WHY IS THIS???? Reply
Hi Serina, Thank you for contacting TurboTax. The IRS is experiencing delays in processing some federal tax refunds due to changes in their systems. As a result, the original estimated federal refund date provided to you by TurboTax or the IRS may have changed. Your state tax refund is not affected. The most updated information is available through the IRS “Where’s My Refund?” tool, https://sa2.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp. Make sure to wait 72 hours after your return is accepted by IRS before you check your refund status. You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter We understand your tax refund is important to you and we are actively working with IRS to ensure our customers’ refunds are processed as quickly as possible. Thank you, Lisa Greene-Lewis Reply
I got an email stating that my federal return was accepted on 1/24/12 and that my expected return is 2/1/12. Yet, i checked WMR and they just registered that my taxes have been filed and that I’m going to get my refund on 2/7/12. My question is, do you guys know if the IRS uses the date they actually accept the claim to make the refund or if they use the date that their system registers your claim? Reply
Hi DeeDee, The projected date is from acceptance, but the IRS is experiencing delays. Please see below: Thank you for contacting TurboTax. The IRS is experiencing delays in processing some federal tax refunds due to changes in their systems. As a result, the original estimated federal refund date provided to you by TurboTax or the IRS may have changed. Your state tax refund is not affected. The most updated information is available through the IRS “Where’s My Refund?” tool, https://sa2.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp. Make sure to wait 72 hours after your return is accepted by IRS before you check your refund status. You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter We understand your tax refund is important to you and we are actively working with IRS to ensure our customers’ refunds are processed as quickly as possible. Thank you, Lisa Greene-Lewis Reply
Every time I go to the WMR website it can never find my information! When I sign into turbo tax it says that my return was accepted. They were accepted on the 18th. I am using the turbo tax card an I haven’t received my refund! Can anyone please tell me whats going on??? Reply
Hi Jezzika, Thank you for contacting TurboTax. The IRS is experiencing delays in processing some federal tax refunds due to changes in their systems. As a result, the original estimated federal refund date provided to you by TurboTax or the IRS may have changed. Your state tax refund is not affected. The most updated information is available through the IRS “Where’s My Refund?” tool, https://sa2.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp. Make sure to wait 72 hours after your return is accepted by IRS before you check your refund status. You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter We understand your tax refund is important to you and we are actively working with IRS to ensure our customers’ refunds are processed as quickly as possible. Thank you, Lisa Greene-Lewis Reply
Did my Taxes and recieved the notices of acceptance from the IRS. IRS website, Where’s my Refund” gave us a direct deposit date on Jan 25th 2012 (which is today). Called the bank and they told me they do not have a pending deposit from the IRS. Guess I’ll have to impose a late payment penelty fee on the IRS. It’s only fair if “we” pay late. Reply
Hi Jeff, Thank you for contacting TurboTax. The IRS is experiencing delays in processing some federal tax refunds due to changes in their systems. As a result, the original estimated federal refund date provided to you by TurboTax or the IRS may have changed. Your state tax refund is not affected. The most updated information is available through the IRS “Where’s My Refund?” tool, https://sa2.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp. Make sure to wait 72 hours after your return is accepted by IRS before you check your refund status. You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter We understand your tax refund is important to you and we are actively working with IRS to ensure our customers’ refunds are processed as quickly as possible. Thank you, Lisa Greene-Lewis Reply
looking at the comments from last year, this year is going to be the same. I was told estimated deposit date was today 01/25/2012 but nothing on my card. Not sure if this was the way to go but I wanna beleive in TurboTax. I have used them the last two years and no problems but both years I took paper check in the mail..this year I took the rapid refund card…but so far there is nothing rapid about it. Its got me biting my nails, sleepless nights cuz now there is nothing to do but worry. The “where’s my refund” sight is down (how convenient)…can someone, anyone let me know if there was actually one single deposit on the rapid refund cards today…at least then I know whether to panic or not~!!!! Reply
Hi Valerie Thank you for contacting TurboTax. The IRS is experiencing delays in processing some federal tax refunds due to changes in their systems. As a result, the original estimated federal refund date provided to you by TurboTax or the IRS may have changed. Your state tax refund is not affected. The most updated information is available through the IRS “Where’s My Refund?” tool, https://sa2.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp. Make sure to wait 72 hours after your return is accepted by IRS before you check your refund status. You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter We understand your tax refund is important to you and we are actively working with IRS to ensure our customers’ refunds are processed as quickly as possible. Thank you, Lisa Greene-Lewis Reply
My tax return was processed and accepted on 1/18/2012. I even recieved an email that funds should be deposited today. Any ideas what is going on? Reply
Hi Katie, Per the IRS, the IRS e-file refund cycle chart has projected dates based on normal processing and assumes your return does not require further review. There may be situations where some returns require more review than others. In addition per the IRS, your financial institution may take an additional five days to deposit your funds into your account. Please see this information per the IRS refund cycle chart http://www.irs.gov/pub/irs-pdf/p2043.pdfSimilar Please note, once your tax return is electronically transmitted to the IRS, we do not have control over the IRS accepting your return and depositing your funds. If you received notice that your return was accepted you should receive your deposit, but please keep the above information per the IRS in mind. Thank you, Lisa Greene-Lewis Reply
The IRS Where’s my refund site states I should have my refund today January 25th. But nothing was on my turbotax card when I woke up this morning. Is there any information you can give me? Could it show up later in the day? Reply
Hi Danielle, Thank you for contacting TurboTax. The IRS is experiencing delays in processing some federal tax refunds due to changes in their systems. As a result, the original estimated federal refund date provided to you by TurboTax or the IRS may have changed. Your state tax refund is not affected. The most updated information is available through the IRS “Where’s My Refund?” tool, https://sa2.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp. Make sure to wait 72 hours after your return is accepted by IRS before you check your refund status. You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter We understand your tax refund is important to you and we are actively working with IRS to ensure our customers’ refunds are processed as quickly as possible. Thank you, Lisa Greene-Lewis Reply
i filed and the irs website gave me a date then i checked again and it said 6 weeks to process now it says on irs website tech difuculties ami still gone recieve my return on tht first date they sent Reply
Hi Alex, Please keep in mind that the IRS states the dates are based on when your return is accepted by them and that the dates are projected based on normal processing and assumes your return does not require further review. Please see IRS comments regarding the projected dates here http://www.irs.gov/pub/irs-pdf/p2043.pdfSimilar You can also try this website http://www.irs.gov/individuals/article/0,,id=96596,00.html Per the IRS refund cycle chart the above site will show changes to the projected date. Reply
The irs accepted my taxes on 1\17 and it says that 72 hours after acceptance, I should be ale to check the status and deposit date…but the irs’ where’s my refund thing keeps saying they can’t give me any info…any idea why? I can’t seem to get a person on any of the irs 800 numbers. Reply
Hi Jenny, Thank you for contacting TurboTax. The IRS is experiencing delays in processing some federal tax refunds due to changes in their systems. As a result, the original estimated federal refund date provided to you by TurboTax or the IRS may have changed. Your state tax refund is not affected. The most updated information is available through the IRS “Where’s My Refund?” tool, https://sa2.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp. Make sure to wait 72 hours after your return is accepted by IRS before you check your refund status. You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter We understand your tax refund is important to you and we are actively working with IRS to ensure our customers’ refunds are processed as quickly as possible. Thank you, Lisa Greene-Lewis Reply
I filed my taxes online with turbotax and the status stills says pending after 3 days. How do i find out if turbotax really filed my tax form? Reply
Hi Hakeem, All taxes that were filed with TurboTax and were requested to be e-filed were electronically transmitted to the IRS on 1/17 when they started accepting them. The IRS gives an estimated time of up to 48 hours to be notified of acceptance, however they emphasize also that this is an estimate. Keep in mind that they just started accepting electronically filed tax returns on 1/17 and they have a lot to process. Also note, some people may receive notice of acceptance before others since everybody’s tax situation is different. You should hear something from the IRS soon if you have not already. Thank you, Lisa Greene-Lewis Reply
Lou,Your update titled “Now, the REAL truth about Lou” has left us all wondering how they can stand back and blame you for all that is wrong yet take credit for all that is right. We appreciate your response back to what was some harsh allegations. Reply
irs website says that my refund will be deposited today on the 21 of october but still no money on the card should i b concerned Reply
hi my federal refund was sent back, because of the address so i called to change it. they told me there where going to resend it that i should be getting it in 2 to 3 weeks, is there any way i can go to the office and pick it up? Reply
i called the irs office to change my address, they told me they where going to mailed it its been 3 weeks now and i havent received anything help please Reply
WHEN I DID MY TAXES BY E-FILE ON TURBO TAX I CHOSE THE OPTION TO RECIEVE A DEBIT CARD(GREEN DOT)BUT I DIDN’T QUALIFY FOR SOME REASON I FILED 4/16 AND HERE IT IS 5/16 AND STILL NOTHING MY DATE ON WMR ON IRS WEBSITE KEEP CHANGING AND SAYING IT IS PROCESSING. I CALLED THEM BUT THEY CAN’T GIVE ME ANY ADDITIONAL INFO FROM WHAT THE SITE SAY DOES THIS MEAN THEY WILL BE MAILING ME A PAPER CHECK? Reply
Ok so I filed in Jan but put in the wrong account # for dd, so the money was then mailed to my old address, the problem is that I moved to AK right after I efiled and I couldn’t update my mailing address cause my husband hadn’t gotten our apt with a new mailing address yet. So after calling and calling and calling various numbers and waiting weeks on end someone at TT was kind enough to give me another TT # to call and told me to wait till I get a rep. Once I got said rep on the phone (2 weeks ago now) I explained my situation, she then told me she would have my check canceled and she would email me a document to request a change of address. Well I gave the address to the rep, she read it back to me w/ spelling and all so I know it was correct, and told me I will have to fill out that form and send copies of 2 forms of ID… problem is I still havn’t received the email!! Really what gives? Because of all this drama, me and my husband have been sleeping and sitting on the floor because that money is to get us furniture. Also I can’t get any answers about my state return from GA, I mean come on if you are gonna be charging me 89 bucks I would expect to at least get some answers!! Reply
I filed with Turbo Tax and requested Direct Deposit on March 19. STILL NO REFUND. Ashley: calling that stupid IRS customer service number does nothing. NO ONE there knows where the refunds are. http://www.thefinancejourney.com/personal-finance/irs-efile-when-will-i-get-my-refund-direct-deposit-or-check-2009/comment-page-15/ Reply
UNBELIEVABLE…be careful when you get charged on your credit card..they charged me double..i had to fight to get a refund which they told me it would take 5 days..well that was april 11, and its now april 27..still no credit adjustment on my card..they assured me it would be refunded and credited back to my account.i guess another 5 days will know the answer Reply
First, my return didnt come when it was suppose to so i call and they said i would have to wait until it got returned in the mail because it must have not gotten delivered properly…so i wait and wen i call bak they say the got it and was sending it out tht day…and now wen i check the wheres my refund status, its saying there was an error processing your tax refund, call and report reference number 1201…so wat gives?? Reply
i e-filed in early march, got approved within 3 hours, and processed in less than a day. seems simple and clean cut but it’s now been a month and i still haven’t seen a dime. any advice? i know it got approved, i tracked it every single day and saw that i should’ve recieved it within 10-14 days. but no return yet. Reply
Good news! Looks like they are starting to send out refunds for those of us who were repaying the home buy’s credit. I talked to 2 IRS agents. One said April 9th the other was not as specific but he said it should be any time now. I just checked on IRS.gov and it stated by April 12. So at least there is an end in sight. This has been crazy for those of us who never have had problems with filing and refunds in the past. Reply
I was told by turbotax that I would get my education credit(I am a college student). When it went through the IRS they decided that because my parents can claim me (they were not going to claim me because I paid for most things I needed this year) that I am not able to get the credit. Turbotax software clearly showed that if my parents do not claim me, even if they could, that I would get this amount back. I eventually received an email saying that turbotax will pull the fee for using turbotax directly from my banking account(which does not have enough money in it to pay the charges). I called turbotax to complain that they were wrong about my refund, and that I am completely unhappy with the service this year. I don’t want to be charged fees when turbotax is so inaccurate. They told me that they would cancel the charges against me. Yesterday I received another email telling me that I was going to be charged again. This email came after I was told I would not be charged. It also told me that if I tried to pay any other way rather than that bank account I would probably be charged twice since it has now passed the date. I dealt with the problem before hand so it would not take from an account that does not have enough money. I also had the fees waved. What is this about? Reply
I filed with TurboTax on 03-04-11 and was supposed to receive an e-filed return on 03-14-11 through the Santa Barbara Tax Products Group. They never transferred either of my returns electronically and on 03-20-11 I received a phyisical check for my federal return. I still have not received my state return. I have tried to contact Santa Barbara Tax and Turbo Tax but get nowhere. I am very displeased and frustrated. I need help… where is my state refund? Reply
Seems that if you are paying back a First time home owners loan that they are have trouble processing those electronically and haven’t been able to process anyone’s refund that submit that form. -Ben Reply
Ok my thing is simple i filed the 27th with turbo tax and when i was done it said my estimated return date is March 18 but I checked the IRS where is my refund and they say it wont be mailed out till the 18th so would that mean it wont get here till way after the 18th? Reply
Well, my husband and I filed w/Turbo tax Jan.28th, it is now march 12th and still no sign of a refund. The IRS said, as of Monday March 7th, that it is just now being processed. We were guaranteed our refund (e-file) by the 11th of February. Did not happen. I think we’ll be going back to our regular tax preparer next year. Reply
Hi Joanna, Your refund should not come in two part here. It sounds like the IRS may have taken money out of your refund. Here is an IRS article explaining why the IRS might take money out of your refund: http://www.irs.gov/taxtopics/tc203.html#skiptocontent Ashley Reply
HI Karen, No, that is not related to choosing direct deposit in TurboTax. I recommend calling the IRS, per the instructions you received from the Where’s My Refund tool. They should be able to tell you why your refund is being delayed. Ashley Reply
So uhm, the IRS page says my money was deposited on march 2nd, and it’s now the 5th, I called yesterday on the 4th and asked my bank if there was a pending deposit, and there is not. The IRS page says wait till the 7th to call them if there was a problem. So no money, the IRS says they deposited.. looks like I’m another person on this list. Reply
I received an e-mail saying my refund was not enough to cover my TT fees. The letter indicated that some funds may be deducted for back child support etc. I contacted the IRS and they indicated my taxes were still being processesed and that my refund was still expected to be what I originally believed it to be. You’re really going to extract your fee from my personal bank account when the IRS hasn’t even completed processing my refund? If anything you should be refunding the cost of my tax preparation. Your company is the one who made the DD error. Definitely contacting the Better Buisness Bureau. Reply
I filed on the 4th of Febuary. It’s almost March 4th I got half of my refund last friday and I’m still waiting on the other half. I don’t understand why I only got half of it, and why it’s taking so long.. Someone please HELP! -Joanna Reply
I filed trough Turbo Tax. At the end it gave an option to put in separate accounts. This is what I did since my spouse and I are separating. I’ve checked and it looks like all is going to his account. Why is this? Reply
My first turbo tax card was supposed to be sent on feb 4th, i didnt receive it(10 days) so i called them and canceled the first one. Now they said they sent it on feb 21st i yet have recieved it, I even called to verify my address numerous times. Why the delay? frustrated! Reply
I am reading a lot about a program glitch with Turbo Tax this year. I opted for direct deposit and for TT fees to be deducted from the return. With the delays is anyone getting an IRS website error message similar to this? The IRS said they do not see any errors or reasons the return is being delayed. I was supposed to have a refund February 25th. Refund Status Results There is a delay in processing your tax return. For more information, please continue. If you have questions or need additional information, please have the following on hand when you call: A copy of this page. A copy of your tax return. The Social Security Number, Filing Status, and refund amount claimed on your return. Any notice that you have received concerning your refund. Please mention reference number 1201 to the IRS Customer Service Representative. Reply